Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313964 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Nov 10, 2025 → Oct 1, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 222 biz days
🕐 Clock stopped: Completed (Oct 1, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸222d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Oct 1, 2026
222 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 1, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Oct 1 Ready for Release ⏸ Paused 222 —
Oct 1 → Oct 1 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 222.9d (excluded)
Coordinators 0.0d
Field Work 0.0d
Billing 1.8d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
222.9 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
1.8 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Oct 1, 2026 (on time)
📅
222.9 days Total Age
⏱️
222.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 346 days old
🚨
Primary Delay 222.9 days stuck in "Ready for Release"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
222.9d
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/01/2026 DMalloy - Signed EL letter recieved from the customer. Updated both EWO and PWO. 


09/21/2026 DMalloy - Per the conversation and email from this customer advising that this device ha been exchanged. Created and emailed the customer a PM Exception Letter to be signed and returned for the work order to be closed and the device removed from the system. 

odewidar@northwell.edu


09/15/2026 DMalloy - Called 516. 562.3134 for Omar Dewidar. Spoke with customer and he advised per the last service report the device could not be located. Advised would research and send over a Exception Letter to be signed 

odewidar@northwell.edu


09/15/2026 DMalloy - Called 516. 562.3134 for Omar Dewidar. He was not available. They advised that I call back in like 10 minutes. Resent email with new proposed proposed dates of 9/17/2026 at 1:00pm OR 9/23/2026 at 2:00pm. 

odewidar@northwell.edu


08/26/2026 Rbailey - Sent email to Dewidar, Omar <odewidar@northwell.edu> to propose Vivian Hyde Sept 22 at 2pm 


05/14/2026 DMalloy - Customer will not schedule until closer to Month Due

🔧 Work Performed
Exception Letter
⚠️ Problem Description
MiniMulti Tee Probe - IP 46467612 - SN 028P01
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313964
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 223.0 business days
👷
▶
2 Technician Assigned Oct 1, 12:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Deon Malloy
From: Ready for Release
To: Assigned
Duration in Previous: 324d 23h
⏱️
▶
3 Labor Added Oct 1, 12:20 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Deon Malloy
From: Assigned
To: Completed
Duration in Previous: 10m
🏁
Status: Closed by Deon Malloy
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Timothy Amburgey Oct 1, 1:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 7m
💰
Status: Invoiced by Josh Longway Oct 2, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 28m

Bottlenecks

Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03409004 Labor Open 0.016666666666667 $38.00 Oct 1, 12:20 PM

Details