Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313965 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Nov 10, 2025 → Oct 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (7 biz days early)
Active: 13 biz days
Paused: 222 biz days
🕐 Clock stopped: Tech Off Site (Oct 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸222d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Oct 1, 2026
222 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 21, 2026
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Oct 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Oct 1 Ready for Release ⏸ Paused 222 —
Oct 1 → Oct 21 Scheduled ▶ Running 13 13
Oct 21 → Oct 21 Tech On Site ▶ Running 0 13
Dispatch 0.0d
Holding 222.9d (excluded)
Coordinators 13.8d
Field Work 0.7d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
222.9 days
Coordinators
13.8 days
Over SLA
Field Work
0.7 days
Billing
2.0 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Oct 22, 2026 (8 days early)
📅
236.0 days Total Age
⏱️
222.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
12.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 222.9 days stuck in "Ready for Release"
⏱️
Total Delay 12.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
222.9d
Scheduled
13.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2026 DMalloy - Rescheduled for this to be completed on today due to the FSE being closer to the site.  


10/16/2026 DMalloy - Reminder email sent to the customer for next weeks appt.  

jcarnegl@northwell.edu


10/01/2026 DMalloy - Email received from customer agreeing to have FSE Vivian onsite on Friday, October 23, 2026 at 9am. Emailed a confirmation.  

jcarnegl@northwell.edu


10/01/2026 DMalloy - Email received from customer stating that Fridays work best for her. Replied advising that FSE Vivian can be onsite on 10/23/2026 at 9:00am.  

jcarnegl@northwell.edu


09/21/2026 DMalloy - Emailed POC Justine Carneglia and Connie Wong proposing FSE Vivian be onsite on Tuesday 10/6/2026 to complete this device and two others begining at 9:30am. 

jcarnegl@northwell.edu

cwong6@northwell.edu


06/01/2026 DMalloy -Customer will not schedule until closer to Month Due

PMKPIEXEMPT_MD 

🔧 Work Performed
EPIQ CVx Ultrasound System - IP 80905141 - SN US619B1663
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 80905141 - SN US619B1663
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313965
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 223.0 business days
👷
▶
4 Technician Assigned Oct 1, 1:34 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-23T04:00:00.000+0000, 2026-10-23T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 325d 0h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-23T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Oct 1, 1:46 PM
Scheduled For: 2026-10-16T00:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Oct 2, 10:53 AM
Scheduled For: 2026-10-23T13:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 21, 8:55 AM
Scheduled For: 2026-10-21T13:00:00.000+0000
🔧
Status: Tech On Site by Vivian Hyde Oct 21, 2:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 0h
🚗
Status: Tech Off Site by Vivian Hyde Oct 21, 6:52 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 20m
⏱️
2x Labor Added Oct 21, 7:22 PM
Type: Labor
Status: Open
Qty: 0.5, 2
✔️
Status: Completed by Vivian Hyde Oct 21, 7:37 PM
From: Tech Off Site
To: Completed
Duration in Previous: 45m
🏁
Status: Closed by Vivian Hyde Oct 21, 8:17 PM
From: Completed
To: Closed
Duration in Previous: 39m
⏱️
▶
2 Labor Added Oct 22, 10:58 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 14h 45m
📄
Status: Ready to Bill by Timothy Amburgey Oct 22, 12:16 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1h 13m
💰
Status: Invoiced by Josh Longway Oct 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 15h 44m

Bottlenecks

Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 21, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03438595 Labor Open 0.5 $0.00 Oct 21, 7:22 PM
WL-03438596 Labor Open 2 $275.00 Oct 21, 7:22 PM
WL-03439339 Labor Open - $38.00 Oct 22, 10:58 AM

Details