Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313966 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030

Nov 10, 2025 → Oct 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (15 biz days early)
Active: 4 biz days
Paused: 223 biz days
🕐 Clock stopped: Tech Off Site (Oct 8, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸223d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Oct 2, 2026
223 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 8, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Oct 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Oct 2 Ready for Release ⏸ Paused 223 —
Oct 2 → Oct 8 Scheduled ▶ Running 4 4
Oct 8 → Oct 8 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Holding 223.9d (excluded)
Coordinators 5.0d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
223.9 days
Coordinators
5.0 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Oct 8, 2026 (22 days early)
📅
227.9 days Total Age
⏱️
223.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 346 days old
🚨
Primary Delay 223.9 days stuck in "Ready for Release"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
223.9d
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/02/2026 DMalloy - Email received from customer agreeing to have FSE Vivian onsite on Thursday, October 8, 2026, at 9:00am. Emailed a confirmation.  

cwong6@northwell.edu 


10/02/2026 DMalloy - Called 516.562.2622 for Connie Wong. Reached the cath lab and hte rep advised that Connie was in a meeting. I provided the Serial Numbers for both devices and the proposed date and time. She advised that she would relay the message to Connie and have her call or reply to the email from yesterday.


10/01/2026 DMalloy - Called 631.681.5309 for Connie Wong. No answer. left a VM for a call back. Followed up with an email proposing FSE Vivian be onsite on Next week Thursday, 10/8/2026 at 9am.

cwong6@northwell.edu


09/21/2026 DMalloy - Emailed POC Justine Carneglia and Connie Wong proposing FSE Vivian be onsite on Tuesday 10/6/2026 to complete this device and two others begining at 9:30am. 

jcarnegl@northwell.edu

cwong6@northwell.edu


06/01/2026 DMalloy -Customer will not schedule until closer to Month Due

PMKPIEXEMPT_MD

🔧 Work Performed
Affiniti CVx Ultrasound System - IP 94502674 - SN US821R2079
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 94502674 - SN US821R2079
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313966
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 224.0 business days
📅
▶
3 Dispatch Scheduled Oct 2, 9:55 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 325d 21h
📅
Dispatch Scheduled by Deon Malloy Oct 2, 10:02 AM
Scheduled For: 2026-10-08T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Vivian Hyde Oct 8, 10:27 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
🚗
Status: Tech Off Site by Vivian Hyde Oct 8, 4:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 9m
⏱️
▶
2 4x Labor Added Oct 8, 5:26 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 51m
🏁
Status: Closed by Vivian Hyde Oct 8, 6:25 PM
From: Completed
To: Closed
Duration in Previous: 56m
⏱️
Labor Added Oct 9, 11:18 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 9, 11:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 59m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 8, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03420167 Labor Open 1.5 $0.00 Oct 8, 5:26 PM
WL-03420168 Labor Open 2 $275.00 Oct 8, 5:26 PM
WL-03420169 Expenses Open 1 $0.00 Oct 8, 5:26 PM
WL-03420170 Travel Open 20 $0.00 Oct 8, 5:26 PM
WL-03421337 Labor Open - $38.00 Oct 9, 11:18 AM

Details