📍 North Shore University Hospital — 300 Community Dr, Manhasset NY, 11030
Nov 10, 2025 → Oct 21, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (7 biz days early)
Active: 12 biz days
Paused: 223 biz days
🕐 Clock stopped: Tech Off Site (Oct 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸223d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Oct 2, 2026
223 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 21, 2026
12 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Nov 10, 2025Tech Off Site: Oct 21, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Oct 2
Ready for Release
⏸ Paused
223
—
Oct 2 → Oct 21
Scheduled
▶ Running
12
12
Oct 21 → Oct 21
Tech On Site
▶ Running
0
12
Dispatch0.0d
Holding223.9d (excluded)
Coordinators13.0d
Field Work0.7d
Billing2.0d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
223.9 days
Coordinators
13.0 days
Over SLA
Field Work
0.7 days
Billing
2.0 days
Over SLA
Created: Nov 10, 2025
Due: Oct 30, 2026
Completed: Oct 22, 2026 (8 days early)
📅
236.0 daysTotal Age
⏱️
223.9d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
12.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay223.9 days stuck in "Ready for Release"
⏱️
Total Delay12.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
223.9d
Scheduled
13.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.2d
Ready to Bill
2.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/21/2026 DMalloy - Rescheduled for this to be completed on today due to the FSE being closer to the site.
10/02/2026 DMalloy - Device last confirmed with Justine and advised it was located in Cardiac Surgery. Dispatched for Friday, October 23, 2026, at 9:00am with her other device.
10/02/2026 DMalloy - Email received from customer Connie Wong Advising that this was not her device. Will research futher for the correct POC
10/02/2026 DMalloy - Called 516.562.2622 for Connie Wong. Reached the cath lab and hte rep advised that Connie was in a meeting. I provided the Serial Numbers for both devices and the proposed date and time. She advised that she would relay the message to Connie and have her call or reply to the email from yesterday.
10/01/2026 DMalloy - Called 631.681.5309 for Connie Wong. No answer. left a VM for a call back. Followed up with an email proposing FSE Vivian be onsite on Next week Thursday, 10/8/2026 at 9am.
cwong6@northwell.edu
09/21/2026 DMalloy - Emailed POC Justine Carneglia and Connie Wong proposing FSE Vivian be onsite on Tuesday 10/6/2026 to complete this device and two others begining at 9:30am.
jcarnegl@northwell.edu
cwong6@northwell.edu
06/01/2026 DMalloy -Customer will not schedule until closer to Month Due
PMKPIEXEMPT_MD
🔧Work Performed
Transducer, X8-2t - IP 81268947 - SN B38VJ4
⚠️Problem Description
Transducer, X8-2t - IP 81268947 - SN B38VJ4
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Oct 2, 2026
10/02/2026 DMalloy - Called 516.562.2622 for Connie Wong. Reached the cath lab and hte rep advised that Connie was in a meeting. I provided the Serial Numbers for both devices and the proposed date and time. She advised that she would relay the message to Connie and have her call or reply to the email from yesterday.
📞
Call
Completed Oct 1, 2026
10/01/2026 DMalloy - Called 631.681.5309 for Connie Wong. No answer. left a VM for a call back. Followed up with an email proposing FSE Vivian be onsite on Next week Thursday, 10/8/2026 at 9am.
cwong6@northwell.edu
📅
WO-01313967 - Preventive Maintenance - DD: 10/30/2026 - - Ultrasound - Manhasset - North Shore University Hospital
Oct 21, 2026 9:00am – 10:00am
Work Order: WO-01313967
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13499167
Location: North Shore University Hospital
Address: 300 Community Dr, Manhasset, NY 11030
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: B38VJ4
Contact Name: Justine Carneglia
Contact Phone:
Timeline
📋
Work Order Created Nov 10, 11:26 AM
Work Order:WO-01313967
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:42 AM