Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313970 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Of Connecticut HealthCenter — 263 Farmington Ave, Farmington CT, 06032

Nov 10, 2025 → Jul 2, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (101 biz days early)
Active: 0 biz days
Paused: 159 biz days
🕐 Clock stopped: Completed (Jul 2, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸159d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 2, 2026
159 business days (not counted)
▶ Clock Running
Status: On Hold
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 2 → Jul 2, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 2, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 2 Ready for Release ⏸ Paused 159 —
Jul 2 → Jul 2 On Hold ▶ Running 0 0
Jul 2 → Jul 2 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 160.2d (excluded)
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
160.2 days
Billing
0.0 days
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Jul 2, 2026 (151 days early)
📅
159.9 days Total Age
⏱️
159.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 278 days old
🚨
Primary Delay 159.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
159.9d
On Hold
0.3d
Closed
0.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/02/2026 ARoosa - On 07/01/2026 Philips canceled the PWO. Per PWO Case and Work order created in error. Case no longer required. Case will be completed or cancelled as applicable


🔧 Work Performed
Philips Canceled PWO
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 120328583 - SN F0MJ9N
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313970
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 160.0 business days
⏸️
Status: On Hold by Angela Roosa Jul 2, 11:14 AM
From: Ready for Release
To: On Hold
Duration in Previous: 233d 22h
👷
▶
2 Technician Assigned Jul 2, 1:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: On Hold, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 2h 7m, 0m
📄
▶
2 Status: Ready to Bill Jul 2, 2:09 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Jul 10, 1:43 PM
Invoice Number: SM-266314

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
SM-266314

Details