Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313972 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Radiology — 3235 Hempstead Tpke, Levittown NY, 11756

Nov 10, 2025 → Aug 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (26 biz days early)
Active: 64 biz days
Paused: 131 biz days
🕐 Clock stopped: Tech Off Site (Aug 24, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 21, 2026
131 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
May 21 → Aug 4, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 24, 2026
14 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 24 → Aug 24, 2026
0 business days (counted)
Running total: 64 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Aug 24, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 21 Ready for Release ⏸ Paused 131 —
May 21 → Aug 4 Scheduled ▶ Running 50 50
Aug 4 → Aug 4 Entered ▶ Running 0 50
Aug 4 → Aug 24 Scheduled ▶ Running 14 64
Aug 24 → Aug 24 Tech On Site ▶ Running 0 64
Dispatch 0.0d
Holding 131.9d (excluded)
Coordinators 65.3d
Field Work 0.8d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
131.9 days
Coordinators
65.3 days
Over SLA
Field Work
0.8 days
Billing
2.0 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 24, 2026 (37 days early)
📅
195.9 days Total Age
⏱️
131.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
64.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 131.9 days stuck in "Ready for Release"
⏱️
Total Delay 64.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
131.9d
Scheduled
65.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.5d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2026 DMalloy - Moving from Andre to Vivian for the same date and time. Emailed customer with the update.

Gabrielle.Johnson@RADNET.COM

michelle.ruic@radnet.com


05/21/2026 Rbailey - Called 631.894.6308 Spoke with Gabrielle Johnson. She said for Andre Samuda can come Aug 24 @9. Dispatching and Sending Email

Gabrielle.Johnson@RADNET.COM


05/14/2026 DMalloy -First Contact email sent to customer Catarina Buffalino confirming the device location, serial number and proposed a date and time for a visit. Tuesday, August 18, 2026, at 9:00am for Andre to complete the 3 Devices.  

catarina.buffalino@radnet.com 

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 71149635 - SN US417F0894
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 71149635 - SN US417F0894
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313972
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 132.0 business days
👷
▶
3 Technician Assigned May 21, 3:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-24T13:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 192d 2h
🚨 51.0 business days
🆕
▶
4 Status: Entered Aug 4, 2:24 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h5A00000HyZLLQA3, Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-24T04:00:00.000+0000, 2026-08-24T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Deon Malloy Aug 4, 4:52 PM
Scheduled For: 2026-08-24T17:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Aug 4, 4:59 PM
Scheduled For: 2026-08-24T13:00:00.000+0000
🚨 14.9 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 24, 9:43 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 19h
⏱️
3x Labor Added Aug 24, 3:17 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 30
🚗
▶
2 Status: Tech Off Site Aug 24, 3:24 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Vivian Hyde Aug 24, 3:57 PM
From: Completed
To: Closed
Duration in Previous: 32m
⏳ 2.0 business days
⏱️
Labor Added Aug 25, 8:11 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.5 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 10:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 18h
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 17h 38m

Bottlenecks

Scheduled
Duration: 50.6 business days (threshold: 2.0 business days)
Exceeded by 48.6 business days
Scheduled
Duration: 14.7 business days (threshold: 2.0 business days)
Exceeded by 12.7 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 24, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03349287 Labor Open 1.5 $0.00 Aug 24, 3:17 PM
WL-03349288 Labor Open 2 $275.00 Aug 24, 3:17 PM
WL-03349289 Travel Open 30 $0.00 Aug 24, 3:17 PM
WL-03351965 Labor Open - $38.00 Aug 25, 8:11 PM

Details