Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313974 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Medical Center Woodbury Inc — 333 Irving Ave, Bridgeton NJ, 08302

Nov 10, 2025 → May 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2026
✓ SLA Met (33 biz days early)
Active: 57 biz days
Paused: 67 biz days
🕐 Clock stopped: Completed (May 12, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸67d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Feb 20, 2026
67 business days (not counted)
57d
▶ Clock Running
Status: Scheduled
Feb 20 → May 12, 2026
57 business days (counted)
Running total: 57 of ? biz days used
Created: Nov 10, 2025 Completed: May 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Feb 20 Ready for Release ⏸ Paused 67 —
Feb 20 → May 12 Scheduled ▶ Running 57 57
Dispatch 0.0d
Holding 67.9d (excluded)
Coordinators 56.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
67.9 days
Coordinators
56.5 days
Over SLA
Billing
1.3 days
Over SLA
Created: Nov 10, 2025 Due: Jun 30, 2026 Completed: May 12, 2026 (49 days early)
📅
124.1 days Total Age
⏱️
67.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
56.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 67.9 days stuck in "Ready for Release"
⏱️
Total Delay 56.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
67.9d
Scheduled
56.5d / 2.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/08/2026 Rbailey - Rcvd email from Fuscellaro, Christina <FuscellaroC@ihn.org> to move to 930am. Updating WO


05/08/2026 ARuby - called 856-575-4551 for Christine Morris to remind of upcomin appt and see if this can be moved up to 9:30a Sent FU email to Morrism@ihn.org

04/30/2026 mklose email poc adv Jason will arrive May 11th @11am.

02/20/2026 mklose rcvd email from POC confirm May 11th @11. dispatch Philmon

02/20/2026 Mklose rcvd email from POC confirm May 11th, asking for time. responded and updated address to NJ.

02/18/2026 MKlose sent 1st attempt email to Karen West-Vogeding, westvogedingk@ihn.org

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 107873267 - SN US124B0252
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313974
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 68.0 business days
👷
▶
3 Technician Assigned Feb 20, 3:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-05-11T15:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 102d 4h
🚨 50.0 business days
👷
Technician Assigned by Megan Klose Apr 30, 12:26 PM
Technician: a0h5A00000GzKAcQAN, Jason Yenser
⚠️ 7.0 business days
📅
Dispatch Scheduled by Ricky Bailey May 8, 3:19 PM
Scheduled For: 2026-05-11T13:30:00.000+0000
⏳ 2.0 business days
⏱️
5x Labor Added May 11, 4:16 PM
Type: Labor, Travel
Status: Open
Qty: 3.25, 3.5, 104, 148
✔️
Status: Completed by Jason Yenser May 11, 9:17 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 80d 4h, 0m
⏳ 3.3 business days
⏱️
▶
2 Labor Added May 14, 10:24 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
📄
Status: Ready to Bill by Timothy Amburgey May 14, 5:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 45m
💰
Status: Invoiced by Josh Longway May 15, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 10h 47m

Bottlenecks

Scheduled
Duration: 56.5 business days (threshold: 2.0 business days)
Exceeded by 54.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
May 11, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03222155 Labor Open 3.25 $0.00 May 11, 4:16 PM
WL-03222156 Labor Open 2 $275.00 May 11, 4:16 PM
WL-03222157 Labor Open 3.5 $0.00 May 11, 4:16 PM
WL-03222158 Travel Open 104 $0.00 May 11, 4:16 PM
WL-03222159 Travel Open 148 $0.00 May 11, 4:16 PM
WL-03226065 Labor Open 0.016666666666667 $38.00 May 14, 10:24 AM

Details