Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313979 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York Methodist Hospital — 3417 Kings Highway, Brooklyn NY, 11234

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
4 biz days remaining
Active: 14 biz days
Paused: 223 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸223d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Oct 2, 2026
223 business days (not counted)
▶ Clock Running
Status: Scheduled
Oct 2 → Oct 23, 2026
14 business days (counted)
Running total: 14 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Oct 2 Ready for Release ⏸ Paused 223 —
Oct 2 → Oct 23 Scheduled ▶ Running 14 14
Dispatch 0.0d
Holding 223.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
223.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (7 days left)
📅
237.9 days Total Age
⏱️
223.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 346 days old
🚨
Primary Delay 223.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
223.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/2026 DMalloy - Reminder email sent to customer for next weeks appt.  

irg9032@nyp.org

bmhbiomed-mgt@nyp.org


10/02/2026 DMalloy - Called 646.589.1582 for Iryna Gleyzer. She agreed to have FSE Vivian onsite on Friday, October 30, 2026 at 9:00am. Emailed a confirmation.  

irg9032@nyp.org

bmhbiomed-mgt@nyp.org


09/04/2026 Rbailey - Sending 1st Attempt email to Iryna Gleyzer to propose Vivian Hyde Oct 13 @9

irg9032@nyp.org


06/01/2026 DMalloy -Customer will not schedule until closer to Month Due

PMKPIEXEMPT_MD 

⚠️ Problem Description
Sparq Ultrasound System - IP 84071043 - SN US22010210
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313979
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 224.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 2, 2:51 PM
Scheduled For: 2026-10-23T00:00:00.000+0000
🗓️
▶
4 Status: Scheduled Oct 2, 2:57 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-30T00:00:00.000+0000, 2026-10-30T04:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-30T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Oct 2, 3:02 PM
Scheduled For: 2026-10-23T00:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Vivian Hyde Oct 21, 8:36 PM
Scheduled For: 2026-10-30T13:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 30, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details