Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313986 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Main Street Radiology — 37th Ave 13625, Flushing NY, 11354

Nov 10, 2025 → Sep 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (36 biz days early)
Active: 60 biz days
Paused: 146 biz days
🕐 Clock stopped: Tech Off Site (Sep 9, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 12, 2026
146 business days (not counted)
60d
▶ Clock Running
Status: Scheduled
Jun 12 → Sep 9, 2026
60 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2026
0 business days (counted)
Running total: 60 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 12 Ready for Release ⏸ Paused 146 —
Jun 12 → Sep 9 Scheduled ▶ Running 60 60
Sep 9 → Sep 9 Tech On Site ▶ Running 0 60
Dispatch 0.0d
Holding 146.9d (excluded)
Coordinators 61.0d
Field Work 0.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
146.9 days
Coordinators
61.0 days
Over SLA
Field Work
0.9 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 9, 2026 (51 days early)
📅
206.9 days Total Age
⏱️
146.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
64.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 146.9 days stuck in "Ready for Release"
⏱️
Total Delay 64.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.9d
Scheduled
61.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.1d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/04/2026 DMalloy - Reminder email sent to customer for next week appt.  

jlin@msrad.com


06/11/2026 Rbailey - Rcvd email from Jin Ling for Vivian to come onsite September 9 at 10. Sending email and Advising Planner to Dispatch


06/11/2026 Rbailey - Called 347.376.2626 for Jin. NA Left VM. Sending email with updated time for 2nd proposed date.


06/04/2026 DMalloy - First Contact email sent to customer confirming Jing Lin the device location, serial number and proposed a date and time for a visit. 

jlin@msrad.com

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 89520156 - SN US821B2162
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 89520156 - SN US821B2162
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313986
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 147.0 business days
👷
▶
4 Technician Assigned Jun 12, 10:37 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-09T04:00:00.000+0000, 2026-09-09T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 213d 21h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-09T14:00:00.000+0000
🚨 61.0 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 9, 12:02 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 89d 1h
🚗
Status: Tech Off Site by Vivian Hyde Sep 9, 6:28 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 25m
⏱️
▶
3 2x Labor Added Sep 9, 6:50 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 24m
🏁
Status: Closed by Vivian Hyde
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.6 business days
⏱️
Labor Added Sep 14, 5:42 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 10:56 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7d 16h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 17m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 61.0 business days (threshold: 2.0 business days)
Exceeded by 59.0 business days
Closed
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 9, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03374673 Labor Open 0.5 $0.00 Sep 9, 6:50 PM
WL-03374674 Labor Open 1.5 $275.00 Sep 9, 6:50 PM
WL-03381325 Labor Open - $38.00 Sep 14, 5:42 PM

Details