Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313987 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Main Street Radiology — 37th Ave 13625, Flushing NY, 11354

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 39 biz days
Paused: 150 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸150d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 19, 2026
150 business days (not counted)
39d
▶ Clock Running
Status: Scheduled
Jun 19 → Aug 16, 2026
39 business days (counted)
Running total: 39 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 19 Ready for Release ⏸ Paused 150 —
Jun 19 → Aug 16 Scheduled ▶ Running 39 39
Dispatch 0.0d
Holding 150.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
150.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (75 days left)
📅
189.9 days Total Age
⏱️
150.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 150.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
150.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/11/2026 Rbailey - Rcvd email from Jin Ling for Vivian to come onsite September 9 at 10. Sending email and Advising Planner to Dispatch


06/11/2026 Rbailey - Called 347.376.2626 for Jin. NA Left VM. Sending email with updated time for 2nd proposed date.


06/04/2026 DMalloy - First Contact email sent to customer confirming Jing Lin the device location, serial number and proposed a date and time for a visit. 

jlin@msrad.com

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 89520155 - SN US821B2161
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313987
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 151.0 business days
📅
▶
3 Dispatch Scheduled Jun 19, 10:24 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 220d 21h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 9, 10:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details