Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313988 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Main Street Radiology — 37th Ave 13625, Flushing NY, 11354

Nov 10, 2025 → Oct 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (33 biz days early)
Active: 64 biz days
Paused: 163 biz days
🕐 Clock stopped: Tech Off Site (Oct 8, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 9, 2026
163 business days (not counted)
64d
▶ Clock Running
Status: Scheduled
Jul 9 → Oct 8, 2026
64 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 8 → Oct 8, 2026
0 business days (counted)
Running total: 64 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Oct 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 9 Ready for Release ⏸ Paused 163 —
Jul 9 → Oct 8 Scheduled ▶ Running 64 64
Oct 8 → Oct 8 Tech On Site ▶ Running 0 64
Dispatch 0.0d
Holding 163.9d (excluded)
Coordinators 64.3d
Field Work 0.8d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
163.9 days
Coordinators
64.3 days
Over SLA
Field Work
0.8 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 8, 2026 (53 days early)
📅
227.9 days Total Age
⏱️
163.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
62.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 163.9 days stuck in "Ready for Release"
⏱️
Total Delay 62.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
163.9d
Scheduled
64.3d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/05/2026 DMalloy - Called 347.376.2626 for Jing Lin. The line never rang and went to VM. Left a VM for a call back. Following up with an email. Proposed that we reschedule this for this week Thursday, 12noon.

 jlin@msrad.com


10/05/2026 DMalloy - Called 718.428.1500 ext 331 for Jing Lin. No answer. No option to leave a VM. Will try an alternate number. And follow up with an email advising that FSE Vivian would not be onsite today due to him being ill. Proposed that we reschedule this for this week Thursday, 12noon. 

 jlin@msrad.com


09/21/2026 DMalloy - Emailed customer asking if we can move this appt from 10/2 at 9am to 10/5 at 9am.  

jlin@msrad.com


07/09/2026 Rbailey - Rcvd email from Jin confirming October 2nd for Vivian. Sending email and Advising Planner


07/09/2026 Rbailey - Sent 1st Attempt Email to Jing Lin <jlin@msrad.com> to propose Vivian Hyde for October 2 @ 9am

🔧 Work Performed
EPIQ 5 Ultrasound System - IP 61259616 - SN USO13C0354
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 61259616 - SN USO13C0354
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313988
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 164.0 business days
📅
▶
4 Dispatch Scheduled Jul 9, 5:49 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: a0h5A00000HyZLLQA3, Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 241d 5h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-02T13:00:00.000+0000
🚨 51.8 business days
📅
Dispatch Scheduled by Deon Malloy Sep 21, 1:43 PM
Scheduled For: 2026-10-05T13:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 5, 9:46 AM
Scheduled For: 2026-10-08T13:00:00.000+0000, 2026-10-08T16:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Vivian Hyde Oct 8, 12:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 90d 18h
🚗
Status: Tech Off Site by Vivian Hyde Oct 8, 4:37 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 14m
⏱️
▶
2 2x Labor Added Oct 8, 5:45 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 1h 9m
🏁
Status: Closed by Vivian Hyde Oct 8, 6:26 PM
From: Completed
To: Closed
Duration in Previous: 38m
⏱️
Labor Added Oct 9, 11:19 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 9, 11:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 59m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Scheduled
Duration: 64.3 business days (threshold: 2.0 business days)
Exceeded by 62.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 8, 12:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03420225 Labor Open 0.5 $0.00 Oct 8, 5:45 PM
WL-03420226 Labor Open 1.5 $275.00 Oct 8, 5:45 PM
WL-03421342 Labor Open - $38.00 Oct 9, 11:19 AM

Details