Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313989 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Main Street Radiology — 37th Ave 13625, Flushing NY, 11354

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 26 biz days
Paused: 163 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸163d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 9, 2026
163 business days (not counted)
26d
▶ Clock Running
Status: Scheduled
Jul 9 → Aug 16, 2026
26 business days (counted)
Running total: 26 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 9 Ready for Release ⏸ Paused 163 —
Jul 9 → Aug 16 Scheduled ▶ Running 26 26
Dispatch 0.0d
Holding 163.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
163.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (106 days left)
📅
189.9 days Total Age
⏱️
163.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 163.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
163.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/09/2026 Rbailey - Rcvd email from Jin confirming October 2nd for Vivian. Sending email and Advising Planner


07/09/2026 Rbailey - Sent 1st Attempt Email to Jing Lin <jlin@msrad.com> to propose Vivian Hyde for October 2 @ 9am

⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 61389542 - SN USN13C0186
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313989
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 164.0 business days
📅
▶
3 Dispatch Scheduled Jul 9, 5:53 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 241d 5h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 2, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details