Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313992 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Maimonides Ocean Parkway Cardiology — 421 Ocean Pkwy, Brooklyn NY, 11218

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 46 biz days
Paused: 143 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
46d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 16, 2026
46 business days (counted)
Running total: 46 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Aug 16 Scheduled ▶ Running 46 46
Dispatch 0.0d
Holding 143.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Created: Nov 10, 2025 Due: Sep 30, 2026 (45 days left)
📅
189.9 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 278 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/09/2026 DMalloy - Email recieved from customer agreeing to have FSE Vivian onsite on Wednesday, August 26, 2026, at 1:00pm. Emailed a confitmation.  

edexter@maimo.org


05/27/2026 DMalloy- Email recieved from customer advising that she has reached out to each dept and was waiting for a response from each. Once receeived she would reply with an update.  

edexter@maimo.org

PMKPIEXEMPT_POC


05/21/2026 Rbailey - Called 929.689.0376 Spoke with Ellen, but she was about to go into a class. Resending email to include this device and adjusting time on a couple devices on Wed.


05/19/2026 DMalloy -First Contact email sent to customer device location, serial number and proposed a date and time for a visit. 

edexter@maimo.org

mosmolovsky@maimo.org

⚠️ Problem Description
iE33 Ultrasound System - IP 45683190 - SN 02XT6V
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313992
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 144.0 business days
👷
▶
3 Technician Assigned Jun 9, 9:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-26T04:00:00.000+0000, 2026-08-26T00:00:00.000+0000, 2026-08-26T17:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 210d 21h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 26, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details