Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313992 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Maimonides Ocean Parkway Cardiology — 421 Ocean Pkwy, Brooklyn NY, 11218

Nov 10, 2025 → Aug 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (24 biz days early)
Active: 54 biz days
Paused: 143 biz days
🕐 Clock stopped: Tech Off Site (Aug 26, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
54d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 26, 2026
54 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 26 → Aug 26, 2026
0 business days (counted)
Running total: 54 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Aug 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Aug 26 Scheduled ▶ Running 54 54
Aug 26 → Aug 26 Tech On Site ▶ Running 0 54
Dispatch 0.0d
Holding 143.9d (excluded)
Coordinators 55.0d
Field Work 0.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Coordinators
55.0 days
Over SLA
Field Work
0.5 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 27, 2026 (34 days early)
📅
197.9 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
53.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"
⏱️
Total Delay 53.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
55.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/09/2026 DMalloy - Email recieved from customer agreeing to have FSE Vivian onsite on Wednesday, August 26, 2026, at 1:00pm. Emailed a confitmation.  

edexter@maimo.org


05/27/2026 DMalloy- Email recieved from customer advising that she has reached out to each dept and was waiting for a response from each. Once receeived she would reply with an update.  

edexter@maimo.org

PMKPIEXEMPT_POC


05/21/2026 Rbailey - Called 929.689.0376 Spoke with Ellen, but she was about to go into a class. Resending email to include this device and adjusting time on a couple devices on Wed.


05/19/2026 DMalloy -First Contact email sent to customer device location, serial number and proposed a date and time for a visit. 

edexter@maimo.org

mosmolovsky@maimo.org

🔧 Work Performed
iE33 Ultrasound System - IP 45683190 - SN 02XT6V
⚠️ Problem Description
iE33 Ultrasound System - IP 45683190 - SN 02XT6V
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313992
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 144.0 business days
👷
▶
3 Technician Assigned Jun 9, 9:47 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-26T04:00:00.000+0000, 2026-08-26T00:00:00.000+0000, 2026-08-26T17:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 210d 21h
🚨 55.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 26, 4:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 78d 6h
🚗
Status: Tech Off Site by Vivian Hyde Aug 26, 7:43 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 30m
⏱️
▶
2 4x Labor Added Aug 26, 7:57 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 17m, 0m
⏱️
▶
2 Labor Added Aug 27, 11:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 21m
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 29m
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 6m

Bottlenecks

Scheduled
Duration: 55.0 business days (threshold: 2.0 business days)
Exceeded by 53.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 26, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03353812 Labor Open 2 $275.00 Aug 26, 7:57 PM
WL-03353813 Labor Open 0.5 $0.00 Aug 26, 7:57 PM
WL-03353814 Expenses Open 1 $0.00 Aug 26, 7:57 PM
WL-03353815 Travel Open 5 $0.00 Aug 26, 7:57 PM
WL-03354729 Labor Open - $38.00 Aug 27, 11:23 AM

Details