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← WO Overview

WO-01313993 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 DLP Conemaugh Memorial Medical — 1086 Franklin St, Johnstown PA, 15905

Nov 10, 2025 → Sep 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (34 biz days early)
Active: 59 biz days
Paused: 149 biz days
🕐 Clock stopped: Completed (Sep 11, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸149d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 17, 2026
149 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 17 → Jul 1, 2026
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Jul 1 → Jul 1, 2026
0 business days (counted)
Running total: 9 of ? biz days used
50d
▶ Clock Running
Status: Scheduled
Jul 1 → Sep 11, 2026
50 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2026
0 business days (counted)
Running total: 59 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 11, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 17 Ready for Release ⏸ Paused 149 —
Jun 17 → Jul 1 Scheduled ▶ Running 9 9
Jul 1 → Jul 1 Entered ▶ Running 0 9
Jul 1 → Sep 11 Scheduled ▶ Running 50 59
Sep 11 → Sep 11 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Holding 149.9d (excluded)
Coordinators 60.3d
Field Work 0.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
149.9 days
Coordinators
60.3 days
Over SLA
Field Work
0.5 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 11, 2026 (49 days early)
📅
208.9 days Total Age
⏱️
149.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
60.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 149.9 days stuck in "Ready for Release"
⏱️
Total Delay 60.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
149.9d
Scheduled
60.3d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.4d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/01/2026 HWilliams - Removed from Fanfan and scheduled for Scout for 9/10/26


06/17/2026 HWilliams - Received email confirming the device and advising 9/10/26 @ 10AM will work for PM. Responded and sched PM. kmccombs@conemaugh.org


06/09/2026 HWilliams - First contact - Called 814-534-9667, spoke to Dawn, xfer to Bart who confirmed all devices are at DLP Conemaugh Memorial Medical 1086 Franklin St Johnstown, PA 15905. Updated addresses and sending email to Katie kmccombs@conemaugh.org and ccing bhayford@conemaugh.org

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
unit passed all required tests and was returned to use.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 94668322 - SN US921B1489
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313993
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 150.0 business days
👷
▶
3 Technician Assigned Jun 17, 10:40 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-10T14:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 218d 21h
🚨 10.0 business days
🆕
▶
4 Status: Entered Jul 1, 5:22 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Heather Williams
Technician: Scout Miller
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-09-10T14:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Entered
To: Scheduled
Duration in Previous: 4m
⚠️ 8.8 business days
📅
Dispatch Scheduled by Heather Williams Jul 14, 2:35 PM
Scheduled For: 2026-09-10T12:00:00.000+0000
🚨 43.0 business days
🔧
▶
2 Status: Tech On Site Sep 11, 1:00 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
▶
2 Status: Completed Sep 11, 4:49 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Scout Miller
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.9 business days
⏱️
Labor Added Sep 14, 5:43 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 11:07 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 18h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 7m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 45m

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 50.3 business days (threshold: 2.0 business days)
Exceeded by 48.3 business days
Closed
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Sep 10, 8:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03377972 Labor Open 2 $275.00 Sep 11, 1:00 PM
WL-03381327 Labor Open - $38.00 Sep 14, 5:43 PM

Details