Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313994 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 FMS-VA-600 VA NY Harbor — 423 E 23rd St, New York NY, 10010

Nov 10, 2025 → Jul 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 29, 2026
✓ SLA Met (27 biz days early)
Active: 63 biz days
Paused: 109 biz days
🕐 Clock stopped: Tech Off Site (Jul 22, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸109d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Apr 21, 2026
109 business days (not counted)
62d
▶ Clock Running
Status: Scheduled
Apr 21 → Jul 21, 2026
62 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jul 21 → Jul 21, 2026
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 21 → Jul 22, 2026
1 business day (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 22 → Jul 22, 2026
0 business days (counted)
Running total: 63 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Jul 22, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Apr 21 Ready for Release ⏸ Paused 109 —
Apr 21 → Jul 21 Scheduled ▶ Running 62 62
Jul 21 → Jul 21 Tech Off Site ▶ Running 0 62
Jul 21 → Jul 22 Scheduled ▶ Running 1 63
Jul 22 → Jul 22 Tech On Site ▶ Running 0 63
Dispatch 0.0d
Holding 109.9d (excluded)
Coordinators 63.7d
Field Work 0.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
109.9 days
Coordinators
63.7 days
Over SLA
Field Work
0.3 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Aug 29, 2026 Completed: Jul 22, 2026 (38 days early)
📅
172.9 days Total Age
⏱️
109.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
61.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 278 days old
🚨
Primary Delay 109.9 days stuck in "Ready for Release"
⏱️
Total Delay 61.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
109.9d
Scheduled
63.7d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/21/2026 DMalloy - Email from customer asking if we can schedule on Wednesday July 22, 2026 at 11:00AM. Sent a confirmation email. 

yuxuan.li@va.gov


04/20/2026 DMalloy -First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit.

yuxuan.li@va.gov

🔧 Work Performed
Transducer, X7-2t Compact (MTEE) RoHS - IP 72797402 - SN B238MR
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 72797402 - SN B238MR
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313994
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 110.0 business days
📅
▶
4 Dispatch Scheduled Apr 21, 4:34 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 162d 3h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-22T15:00:00.000+0000
🚨 62.9 business days
🚗
Status: Tech Off Site by Vivian Hyde Jul 21, 6:00 PM
From: Scheduled, Tech Off Site
To: Tech Off Site, Scheduled
Duration in Previous: 91d 1h, 0m
🔧
Status: Tech On Site by Vivian Hyde Jul 22, 3:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 43m
⏱️
▶
2 2x Labor Added Jul 22, 5:09 PM
2x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 26m
✔️
Status: Completed by Vivian Hyde Jul 22, 5:42 PM
From: Tech Off Site
To: Completed
Duration in Previous: 30m
🏁
Status: Closed by Vivian Hyde Jul 22, 5:50 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏱️
Labor Added Jul 22, 8:54 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Jul 23, 12:36 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 45m
📄
Status: Ready to Bill by Timothy Amburgey Jul 23, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 53m
💰
Status: Invoiced by Josh Longway Jul 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m

Bottlenecks

Scheduled
Duration: 62.4 business days (threshold: 2.0 business days)
Exceeded by 60.4 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jul 22, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03303375 Labor Open 1 $0.00 Jul 22, 5:09 PM
WL-03303376 Labor Open 1 $275.00 Jul 22, 5:09 PM
WL-03303782 Labor Open - $38.00 Jul 22, 8:54 PM

Details