Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313995 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 St Barnabas Hospital — 4422 3rd Ave, Bronx NY, 10457

Nov 10, 2025 → Apr 20, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 30, 2026
✓ SLA Met (91 biz days early)
Active: 0 biz days
Paused: 108 biz days
🕐 Clock stopped: Canceled (Apr 20, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸108d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Apr 20, 2026
108 business days (not counted)
Created: Nov 10, 2025 Canceled: Apr 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Apr 20 Ready for Release ⏸ Paused 108 —
Dispatch 0.0d
Holding 108.9d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
108.9 days
Created: Nov 10, 2025 Due: Aug 30, 2026 Completed: Apr 20, 2026 (132 days early)
📅
108.9 days Total Age
⏱️
108.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 278 days old
🚨
Primary Delay 108.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
108.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/20/2026 RArnold - RTP canceled EWO

04/17/2026 DMalloy - the PWO is dispatched to a Philips FSE and in notes and attachments it says return to Philips. Sent up to management for review to see if this needs to be unshared 

⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 114584698 - SN US824B0125
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313995
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 109.0 business days
🚫
Status: Canceled by Rebecca Arnold Apr 20, 3:47 PM
From: Ready for Release
To: Canceled
Duration in Previous: 161d 3h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details