Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313996 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Radiology — 443 Sunrise Hwy, Lynbrook NY, 11563

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
31 biz days remaining
Active: 58 biz days
Paused: 131 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 21, 2026
131 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
May 21 → Aug 4, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 16, 2026
8 business days (counted)
Running total: 58 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 21 Ready for Release ⏸ Paused 131 —
May 21 → Aug 4 Scheduled ▶ Running 50 50
Aug 4 → Aug 4 Entered ▶ Running 0 50
Aug 4 → Aug 16 Scheduled ▶ Running 8 58
Dispatch 0.0d
Holding 131.9d (excluded)
Coordinators 50.6d
On Track
Dispatch
0.0 days
Holding (excluded from total)
131.9 days
Coordinators
50.6 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 (45 days left)
📅
189.9 days Total Age
⏱️
131.9d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
48.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 278 days old
🚨
Primary Delay 131.9 days stuck in "Ready for Release"
⏱️
Total Delay 48.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
131.9d
Scheduled
50.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/11/2026 DMalloy - Reminder email sent to the customer. 

gabrielle.johnson@radnet.com

michelle.ruic@radnet.com


08/04/2026 DMalloy - Called 631.894.6308 for Gabrielle Johnson to see about changing the appt on 8/17 from Andre to Vivian on the same date but at a later time of 12noon. No answer. Left a VM for a call back and following up with an email.  

Gabrielle.Johnson@RADNET.COM


05/21/2026 Rbailey - Called 631.894.6308 Spoke with Gabrielle Johnson. She said for Andre Samuda can come Aug 17 @9. Dispatching and Sending Email

Gabrielle.Johnson@RADNET.COM


05/13/2026 DMalloy -First Contact email sent to customer Catarina Buffalino confirming the device location, serial number and proposed a date and time for a visit. Monday, August 17, 2026, at 9:00am for Andre to complete the 3 Devices.  

catarina.buffalino@radnet.com 

⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 74069431 - SN US918F1086
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313996
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 132.0 business days
👷
▶
3 Technician Assigned May 21, 3:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-17T13:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 192d 2h
🚨 51.0 business days
🆕
▶
4 Status: Entered Aug 4, 12:46 PM
Status: Entered → Status: Scheduled → Dispatch Scheduled → Technician Assigned
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-17T00:00:00.000+0000, 2026-08-17T04:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy Aug 4, 12:56 PM
Scheduled For: 2026-08-17T16:00:00.000+0000

Bottlenecks

Scheduled
Duration: 50.6 business days (threshold: 2.0 business days)
Exceeded by 48.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 17, 12:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details