Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313997 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Flushing Hospital & Medical Center — 4500 Parsons Blvd, Flushing NY, 11355

Nov 10, 2025 → May 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 25, 2026
✓ SLA Met (62 biz days early)
Active: 0 biz days
Paused: 134 biz days
🕐 Clock stopped: Completed (May 27, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸134d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 27, 2026
134 business days (not counted)
▶ Clock Running
Status: Canceled
May 27 → May 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Incomplete
May 27 → May 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
May 27 → May 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 27 → May 27, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: May 27, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 27 Ready for Release ⏸ Paused 134 —
May 27 → May 27 Canceled ▶ Running 0 0
May 27 → May 27 Incomplete ▶ Running 0 0
May 27 → May 27 Assigned ▶ Running 0 0
May 27 → May 27 Scheduled ▶ Running 0 0
Dispatch 0.0d
Holding 134.9d (excluded)
Coordinators 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
134.9 days
Coordinators
0.0 days
Billing
2.0 days
Over SLA
Created: Nov 10, 2025 Due: Aug 25, 2026 Completed: May 27, 2026 (90 days early)
📅
134.9 days Total Age
⏱️
134.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
1.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 278 days old
🚨
Primary Delay 134.9 days stuck in "Ready for Release"
⏱️
Total Delay 1.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
134.9d
Canceled
0.0d
Scheduled
0.0d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/26/2026 DMalloy - Unsharing and sending back to Philips per FOM.


05/15/2026 DMalloy - Response recieved from customer Troy Russo advising that "We are requesting Philips perform the preventative maintenance. " Replied looping in Fady. 


05/14/2026 DMalloy - First Contact email sent to customer Troy Russo confirming the device location, serial number and proposed a date and time for a visit. 

trusso@jhmc.org

🔧 Work Performed
Returned to Philips Per customers request and Fady approval - Charging for Planner Labor
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 120165150 - SN RD825B0344
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313997
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 135.0 business days
🚫
Status: Canceled by Deon Malloy May 27, 4:57 PM
From: Ready for Release
To: Canceled
Duration in Previous: 198d 4h
⚠️
▶
5 Status: Incomplete May 27, 5:08 PM
Status: Incomplete → Technician Assigned → Dispatch Scheduled → Status: Completed → Labor Added
👷
Technician Assigned by Rebecca Arnold
Technician: Fady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-05-27T04:00:00.000+0000
✔️
Status: Completed by Rebecca Arnold
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey May 28, 9:55 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 44m
💰
Status: Invoiced by Josh Longway May 29, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 18h 4m

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
May 27, 12:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03239591 Labor Open 0.016666666666667 $38.00 May 27, 5:11 PM

Details