Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313999 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 USSS Bedford Valley House — 480 Bedford Rd, Chappaqua NY, 10514

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 22 biz days
Paused: 167 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 15, 2026
167 business days (not counted)
22d
▶ Clock Running
Status: Scheduled
Jul 15 → Aug 16, 2026
22 business days (counted)
Running total: 22 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 15 Ready for Release ⏸ Paused 167 —
Jul 15 → Aug 16 Scheduled ▶ Running 22 22
Dispatch 0.0d
Holding 167.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
167.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (106 days left)
📅
189.9 days Total Age
⏱️
167.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Scheduled • 278 days old
🚨
Primary Delay 167.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
167.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/15/2026 MKlose- rcvd email from Ramin Saremi, he confirmed release WO to EMSAR. Dispatching Phil Oct 1st @9am

07/15/2026 MKlose- rcvd email from Jennifer Aquino, she confirmed Oct 1st @9am. PWO is dispatched to Philips FSE. sending email to POC adv I need to double check if Philips is doing the pm, sent email to philips DSM to ask to remove from their FSE

07/14/2026 ARoosa - Recvd email from Ashlee Keane stating she no longer oversees this practice anymore and that she sent email to Jennifer Aquino and Gregory Desantis on July 1st & looped them in on the follow up email sent July 13th. Aquino, Jennifer <JAquino4@northwell.edu> Desantis, Gregory <GDesantis@northwell.edu>

07/13/2026: ARoosa - Called 914-980-5801, Ashlee Keane, VM/LM letting her know we are reaching out to schedule upcoming PM. Sent Fu email.

07/01/2026 ARoosa - Sent 1st attempt email to Ashlee Keane

⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 82453181 - SN USO19F2035
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313999
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 168.0 business days
👷
▶
3 Technician Assigned Jul 15, 12:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-01T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 246d 23h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Philmon Mehari
Scheduled
Oct 1, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details