Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01313999 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 USSS Bedford Valley House — 480 Bedford Rd, Chappaqua NY, 10514

Nov 10, 2025 → Oct 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (34 biz days early)
Active: 59 biz days
Paused: 167 biz days
🕐 Clock stopped: Completed (Oct 7, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸167d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 15, 2026
167 business days (not counted)
47d
▶ Clock Running
Status: Scheduled
Jul 15 → Sep 21, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Entered
Sep 21 → Sep 21, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 21 → Sep 21, 2026
0 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 21 → Oct 6, 2026
11 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 7, 2026
1 business day (counted)
Running total: 59 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 7, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 15 Ready for Release ⏸ Paused 167 —
Jul 15 → Sep 21 Scheduled ▶ Running 47 47
Sep 21 → Sep 21 Entered ▶ Running 0 47
Sep 21 → Sep 21 Ready for Scheduling ▶ Running 0 47
Sep 21 → Oct 6 Scheduled ▶ Running 11 58
Oct 6 → Oct 7 Tech On Site ▶ Running 1 59
Dispatch 0.0d
Holding 167.9d (excluded)
Coordinators 59.5d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
167.9 days
Coordinators
59.5 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 7, 2026 (54 days early)
📅
226.3 days Total Age
⏱️
167.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
56.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 346 days old
🚨
Primary Delay 167.9 days stuck in "Ready for Release"
⏱️
Total Delay 56.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
167.9d
Scheduled
59.4d / 2.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/21/2026 MKlose-rcvd email from Jennifer, confirm Carlos Oct 6th @2pm. 

09/21/2026 MKlose-sent email to POC to change date. offered Carlos Oct 5th or 6th

07/15/2026 MKlose- rcvd email from Ramin Saremi, he confirmed release WO to EMSAR. Dispatching Phil Oct 1st @9am

07/15/2026 MKlose- rcvd email from Jennifer Aquino, she confirmed Oct 1st @9am. PWO is dispatched to Philips FSE. sending email to POC adv I need to double check if Philips is doing the pm, sent email to philips DSM to ask to remove from their FSE

07/14/2026 ARoosa - Recvd email from Ashlee Keane stating she no longer oversees this practice anymore and that she sent email to Jennifer Aquino and Gregory Desantis on July 1st & looped them in on the follow up email sent July 13th. Aquino, Jennifer <JAquino4@northwell.edu> Desantis, Gregory <GDesantis@northwell.edu>

07/13/2026: ARoosa - Called 914-980-5801, Ashlee Keane, VM/LM letting her know we are reaching out to schedule upcoming PM. Sent Fu email.

07/01/2026 ARoosa - Sent 1st attempt email to Ashlee Keane

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 82453181 - SN USO19F2035
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01313999
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 168.0 business days
👷
▶
3 Technician Assigned Jul 15, 12:04 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-01T13:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 246d 23h
🚨 48.0 business days
🆕
Status: Entered by Megan Klose Sep 21, 3:48 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 68d 3h, 0m
👷
▶
3 Technician Assigned Sep 21, 4:49 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-10-06T18:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 59m
🚨 11.9 business days
🔧
Status: Tech On Site by Carlos Puebla Oct 6, 2:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 22h
⏱️
5x Labor Added Oct 6, 9:44 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 3, 2, 45, 40
⏱️
Labor Added Oct 6, 10:45 PM
Type: Labor
Status: Open
Qty: 1.25
✔️
▶
2 Status: Completed Oct 6, 11:00 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Oct 7, 1:02 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 8, 9:33 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 10h
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 1m
💰
Status: Invoiced by Josh Longway Oct 9, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 48.0 business days (threshold: 2.0 business days)
Exceeded by 46.0 business days
Scheduled
Duration: 11.4 business days (threshold: 2.0 business days)
Exceeded by 9.4 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Carlos Puebla
Scheduled
Oct 6, 2:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03416906 Labor Open 0.5 $0.00 Oct 6, 9:44 PM
WL-03416907 Labor Open 3 $275.00 Oct 6, 9:44 PM
WL-03416908 Labor Open 2 $0.00 Oct 6, 9:44 PM
WL-03416909 Travel Open 45 $0.00 Oct 6, 9:44 PM
WL-03416910 Travel Open 40 $0.00 Oct 6, 9:44 PM
WL-03416951 Labor Open 1.25 $0.00 Oct 6, 10:45 PM
WL-03417513 Labor Open - $38.00 Oct 7, 1:02 PM

Details