📍 The Outer Banks Hospital — 4800 S Croatan Hwy, Nags Head NC, 27959
Nov 10, 2025 → Aug 15, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (53 biz days early)
Active: 42 biz days
Paused: 147 biz days
🕐 Clock stopped: Closed (Aug 15, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 15, 2026
147 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 15 → Jun 25, 2026
7 business days (counted)
Running total: 7 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Jun 25 → Aug 13, 2026
34 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 13 → Aug 13, 2026
0 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Completed
Aug 13 → Aug 14, 2026
1 business day (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Closed
Aug 14 → Aug 14, 2026
0 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Incomplete
Aug 14 → Aug 15, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Nov 10, 2025Closed: Aug 15, 2026
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 15
Ready for Release
⏸ Paused
147
—
Jun 15 → Jun 25
Ready for Scheduling
▶ Running
7
7
Jun 25 → Aug 13
Scheduled
▶ Running
34
41
Aug 13 → Aug 13
Tech On Site
▶ Running
0
41
Aug 13 → Aug 14
Completed
▶ Running
1
42
Aug 14 → Aug 14
Closed
▶ Running
0
42
Aug 14 → Aug 15
Incomplete
▶ Running
0
42
Dispatch0.0d
Holding147.9d (excluded)
Coordinators42.4d
Field Work1.8d
Incomplete1.0d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
147.9 days
Coordinators
42.4 days
Over SLA
Field Work
1.8 days
Over SLA
Incomplete(excluded from total)
1.0 days
Created: Nov 10, 2025
Due: Oct 30, 2026
Completed: Aug 15, 2026 (76 days early)
📅
189.9 daysTotal Age
⏱️
147.9d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
40.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Closed • 278 days old
🚨
Primary Delay147.9 days stuck in "Ready for Release"
⏱️
Total Delay40.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
147.9d
Ready for Scheduling
7.6d / 1.0d SLA
Scheduled
34.8d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.7d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Incomplete
1.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/25/2026 Tholmes - per contact email Patricia conf Date of 08/13/24 @1:00pm Disp FSE Patty.
06/24/2026 Tholmes - Called 252-449-5833 ; no ans Couldn’t leave vm. f/u email sent Patricia.Iacono@outerbankshealth.org
06/24/2026 Tholmes - Called 252-449-5833 ; disconnected.
06/16/2026 YEspino Called 252-449-5833 to speak to Patricia to try and lock down the date of August 13th to go onsite. Was unable to speak to her so i left a message and will be sending a follow up email as well with the date given.
06/15/2026 YEspino Called 252-449-5833 to speak to Patricia Lacono to verify the previous email sent for the pm due soon. Was able to speak to her and she was able to confirm that she will be the poc and that they do have the device. advised i would email her stated she confirm the device and the possible schedule dates if im able to get them from the planner.
06/09/2026 YEspino First Attempt: Emailed Patricia Lacono @ Patricia.Iacono@outerbankshealth.org to verify the pm in question.
🔧Work Performed
Travel to site. Meet POC. Performed ULS PM and T&V per instruction successfully. Travel from site to home office.
mileage lines entered to cover mileage that should of been on WO-01314278. unable to reopen because already invoiced
🔍Technician Findings
ULS PM
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 99020521 - SN US822B0781
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Jun 24, 2026
wrong number
📞
Call
Completed Jun 24, 2026
📞
Call
Completed Jun 24, 2026
06/24/2026 Tholmes - Called 252-449-5833 ; no ans Couldn’t leave vm.
📞
Call
Completed Jun 24, 2026
06/24/2026 Tholmes - Called 252-449-5833 ; disconnected.
📞
Call
Completed Jun 16, 2026
06/16/2026 YEspino Called 252-449-5833 to speak to Patricia to try and lock down the date of August 13th to go onsite. Was unable to speak to her so i left a message and will be sending a follow up email as well with the date given.
📞
Call
Completed Jun 15, 2026
06/15/2026 YEspino Called 252-449-5833 to speak to Patricia Lacono to verify the previous email sent for the pm due soon. Was able to speak to her and she was able to confirm that she will be the poc and that they do have the device. advised i would email her stated she confirm the device and the possible schedule dates if im able to get them from the planner.
📧
First Attempt Email
Completed Jun 9, 2026
06/09/2026 YEspino First Attempt: Emailed Patricia Lacono @ Patricia.Iacono@outerbankshealth.org to verify the pm in question.
📅
WO-01314000 - Preventive Maintenance - DD: 10/30/2026 - - Ultrasound - Nags Head - The Outer Banks Hospital
Aug 13, 2026 1:00pm – 5:00pm
Work Order: WO-01314000
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13590653
Location: The Outer Banks Hospital
Address: 4800 S Croatan Hwy, Nags Head, NC 27959
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US822B0781
Contact Name: Patricia Lacono
Contact Phone: 252-449-583
Timeline
📋
Work Order Created Nov 10, 11:26 AM
Work Order:WO-01314000
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:43 AM
From:Entered
To:Ready for Release
Duration in Previous:16m
🚨148.0 business days
📅
Status: Ready for Scheduling by Yessenia EspinoJun 15, 3:04 PM