Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314004 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Lenox Hill Radiology — 443 Sunrise Hwy, Lynbrook NY, 11563

Nov 10, 2025 → Aug 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (30 biz days early)
Active: 60 biz days
Paused: 131 biz days
🕐 Clock stopped: Tech Off Site (Aug 18, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸131d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 21, 2026
131 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
May 21 → Aug 4, 2026
50 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 17, 2026
9 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 17 → Aug 18, 2026
1 business day (counted)
Running total: 60 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Aug 18, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 21 Ready for Release ⏸ Paused 131 —
May 21 → Aug 4 Scheduled ▶ Running 50 50
Aug 4 → Aug 4 Entered ▶ Running 0 50
Aug 4 → Aug 17 Scheduled ▶ Running 9 59
Aug 17 → Aug 18 Tech On Site ▶ Running 1 60
Dispatch 0.0d
Holding 131.9d (excluded)
Coordinators 60.4d
Field Work 1.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
131.9 days
Coordinators
60.4 days
Over SLA
Field Work
1.0 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 18, 2026 (43 days early)
📅
191.2 days Total Age
⏱️
131.9d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
57.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 131.9 days stuck in "Ready for Release"
⏱️
Total Delay 57.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
131.9d
Scheduled
60.4d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
1.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2026 DMalloy - Incoming call from Gabrielle Johnson reminding me that she was no longer with Lenox Hill and the new POC was Michelle Ruic 631.741.7433 - will call/email her 


08/04/2026 DMalloy - Called 631.894.6308 for Gabrielle Johnson to see about changing the appt on 8/17 from Andre to Vivian on the same date but at a later time of 12noon. No answer. Left a VM for a call back and following up with an email.  


05/21/2026 Rbailey - Called 631.894.6308 Spoke with Gabrielle Johnson. She said for Andre Samuda can come Aug 17 @9. Dispatching and Sending Email

Gabrielle.Johnson@RADNET.COM


05/13/2026 DMalloy -First Contact email sent to customer Catarina Buffalino confirming the device location, serial number and proposed a date and time for a visit. Monday, August 17, 2026, at 9:00am for Andre to complete the 3 Devices.  

catarina.buffalino@radnet.com 

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 71148926 - SN US217F0572
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 71148926 - SN US217F0572
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314004
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 132.0 business days
👷
▶
3 Technician Assigned May 21, 3:14 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-08-17T13:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Release
To: Scheduled
Duration in Previous: 192d 2h
🚨 51.0 business days
🆕
▶
4 Status: Entered Aug 4, 1:10 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-17T00:00:00.000+0000, 2026-08-17T04:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2m
📅
Dispatch Scheduled by Deon Malloy Aug 4, 1:26 PM
Scheduled For: 2026-08-17T16:00:00.000+0000
🚨 10.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 17, 1:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 0h
🚗
Status: Tech Off Site by Vivian Hyde Aug 17, 9:15 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 29m
⏱️
2x Labor Added Aug 17, 9:39 PM
Type: Labor
Status: Open
Qty: 0.5, 2
✔️
▶
2 Status: Completed Aug 17, 9:48 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Vivian Hyde
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.3 business days
⏱️
▶
3 Labor Added Aug 19, 2:27 PM
Labor Added → Status: Ready to Bill → Status: Billing Review
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
💵
Status: Billing Review by Timothy Amburgey
From: Ready to Bill
To: Billing Review
Duration in Previous: 1m
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 19, 2:34 PM
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 4m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 20, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
💰
Status: Invoiced by Josh Longway Aug 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 50.6 business days (threshold: 2.0 business days)
Exceeded by 48.6 business days
Scheduled
Duration: 9.8 business days (threshold: 2.0 business days)
Exceeded by 7.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 17, 12:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03339456 Labor Open 0.5 $0.00 Aug 17, 9:39 PM
WL-03339457 Labor Open 2 $275.00 Aug 17, 9:39 PM
WL-03342602 Labor Open - $38.00 Aug 19, 2:27 PM

Details