Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314007 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Maimonides Medical Center — 4802 10th Ave, Brooklyn NY, 11219

Nov 10, 2025 → Aug 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (24 biz days early)
Active: 54 biz days
Paused: 143 biz days
🕐 Clock stopped: Tech Off Site (Aug 26, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸143d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 9, 2026
143 business days (not counted)
53d
▶ Clock Running
Status: Scheduled
Jun 9 → Aug 25, 2026
53 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 25 → Aug 26, 2026
1 business day (counted)
Running total: 54 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Aug 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 9 Ready for Release ⏸ Paused 143 —
Jun 9 → Aug 25 Scheduled ▶ Running 53 53
Aug 25 → Aug 26 Tech On Site ▶ Running 1 54
Dispatch 0.0d
Holding 143.9d (excluded)
Coordinators 54.0d
Field Work 1.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
143.9 days
Coordinators
54.0 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 26, 2026 (35 days early)
📅
197.6 days Total Age
⏱️
143.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
53.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 143.9 days stuck in "Ready for Release"
⏱️
Total Delay 53.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
143.9d
Scheduled
54.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/09/2026 DMalloy - Email recieved from customer agreeing to have FSE Vivian onsite on Tuesday, August 25, 2026, at 1pm. Emailed a confitmation.  

edexter@maimo.org


05/27/2026 DMalloy- Email recieved from customer advising that she has reached out to each dept and was waiting for a response from each. Once receeived she would reply with an update.  

edexter@maimo.org

PMKPIEXEMPT_POC


05/21/2026 Rbailey - Called 929.689.0376 Spoke with Ellen, but she was about to go into a class. Resending email to include this device and adjusting time on a couple devices on Wed.


05/19/2026 DMalloy -First Contact email sent to customer device location, serial number and proposed a date and time for a visit. 

edexter@maimo.org

mosmolovsky@maimo.org

🔧 Work Performed
CX50 - Ultrasound System - IP 56731683 - SN SGN1203688
⚠️ Problem Description
CX50 - Ultrasound System - IP 56731683 - SN SGN1203688
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314007
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 144.0 business days
👷
▶
3 Technician Assigned Jun 9, 9:28 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-08-25T04:00:00.000+0000, 2026-08-25T00:00:00.000+0000, 2026-08-25T17:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 210d 20h
🚨 54.0 business days
🔧
Status: Tech On Site by Vivian Hyde Aug 25, 4:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 77d 6h
🚗
Status: Tech Off Site by Vivian Hyde Aug 26, 12:35 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 8h 18m
💵
3x Expenses Added Aug 26, 12:46 AM
Type: Expenses, Travel
Status: Open
Qty: 1, 5
⏱️
2x Labor Added Aug 26, 12:51 AM
Type: Labor
Status: Open
Qty: 0.5, 2
✔️
▶
2 Status: Completed Aug 26, 1:02 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Vivian Hyde
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Aug 27, 10:56 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 9h
📄
Status: Ready to Bill by Timothy Amburgey Aug 27, 3:53 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 55m
💰
Status: Invoiced by Josh Longway Aug 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 6m

Bottlenecks

Scheduled
Duration: 54.0 business days (threshold: 2.0 business days)
Exceeded by 52.0 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Aug 25, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03352234 Expenses Open 1 $0.00 Aug 26, 12:46 AM
WL-03352235 Expenses Open 1 $0.00 Aug 26, 12:46 AM
WL-03352236 Travel Open 5 $0.00 Aug 26, 12:46 AM
WL-03352237 Labor Open 0.5 $0.00 Aug 26, 12:51 AM
WL-03352238 Labor Open 2 $275.00 Aug 26, 12:51 AM
WL-03354687 Labor Open - $38.00 Aug 27, 10:56 AM

Details