Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314008 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Veterans Administration MedicalCenter — 50 Irving St NW, Washington DC, 20422

Nov 10, 2025 → Sep 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 18, 2026
✓ SLA Met (7 biz days early)
Active: 62 biz days
Paused: 144 biz days
🕐 Clock stopped: Completed (Sep 9, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 10, 2026
144 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
62d
▶ Clock Running
Status: Scheduled
Jun 10 → Sep 9, 2026
62 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 9, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 10 Ready for Release ⏸ Paused 144 —
Jun 10 → Jun 10 Scheduled ▶ Running 0 0
Jun 10 → Jun 10 Entered ▶ Running 0 0
Jun 10 → Sep 9 Scheduled ▶ Running 62 62
Sep 9 → Sep 9 Tech On Site ▶ Running 0 62
Dispatch 0.0d
Holding 144.9d (excluded)
Coordinators 62.2d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
144.9 days
Coordinators
62.2 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Sep 18, 2026 Completed: Sep 9, 2026 (9 days early)
📅
206.9 days Total Age
⏱️
144.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
65.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 144.9 days stuck in "Ready for Release"
⏱️
Total Delay 65.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
144.9d
Scheduled
62.2d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.9d / 2.0d SLA
Closed
6.2d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/02/2026 ARuby - Sent 1 week prior reminder email to lamond.henderson@va.gov .... 06/10/2026 ARuby - Dispatching to Allan Klus per Ricky's email to lamond.henderson@va.gov 14 devices Sept 8th - September 11th ... 06/10/2026 Rbailey - Called 202.320.5802 Spoke with Lamond. He advised with that many devices they should be able to coordinate us being there over 4 days. Sending email and Advising Planner to Dispatch WOs. Sending email and Lamond will adjust anything as needed ... 06/02/2026 Rbailey - Sent 1st Attempt Email to Lamond Henderson lamond.henderson@va.gov to propose Allan Klus to come do 14 devices Sept 8th - September 11th
🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 112816436 - SN US824B0355
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314008
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 145.0 business days
👷
▶
3 Technician Assigned Jun 10, 6:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-08T15:00:00.000+0000, 2026-09-09T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release, Scheduled, Entered
To: Scheduled, Entered
Duration in Previous: 212d 5h, 0m
🚨 62.7 business days
🔧
Status: Tech On Site by Allan Klus Sep 9, 10:04 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 90d 15h
⏱️
▶
2 3x Labor Added Sep 9, 10:10 AM
3x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Sep 9, 11:33 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 30m
🏁
Status: Closed by Allan Klus Sep 9, 6:25 PM
From: Tech Off Site
To: Closed
Duration in Previous: 6h 50m
⏳ 3.7 business days
⏱️
Labor Added Sep 14, 5:43 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 10:21 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 7d 15h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 52m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 62.2 business days (threshold: 2.0 business days)
Exceeded by 60.2 business days
Closed
Duration: 6.2 business days (threshold: 1.0 business days)
Exceeded by 5.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 9, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03373268 Labor Open 0.5 $0.00 Sep 9, 10:10 AM
WL-03373269 Labor Open 3 $0.00 Sep 9, 10:10 AM
WL-03373270 Travel Open 78 $0.00 Sep 9, 10:10 AM
WL-03373272 Expenses Open 1 $0.00 Sep 9, 10:11 AM
WL-03373273 Expenses Open 1 $0.00 Sep 9, 10:11 AM
WL-03373394 Labor Open 1.75 $275.00 Sep 9, 11:33 AM
WL-03381328 Labor Open - $38.00 Sep 14, 5:43 PM

Details