📍 Veterans Administration MedicalCenter — 50 Irving St NW, Washington DC, 20422
Nov 10, 2025 → Present
🟢 On Track
PC
SLA Clock
Per client agreement · Target: Sep 18, 2026
23 biz days remaining
Active: 45 biz days
Paused: 144 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 10, 2026
144 business days (not counted)
▶ Clock Running
Status: Scheduled
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Entered
Jun 10 → Jun 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Jun 10 → Aug 14, 2026
45 business days (counted)
Running total: 45 of ? biz days used
Created: Nov 10, 2025Today
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 10
Ready for Release
⏸ Paused
144
—
Jun 10 → Jun 10
Scheduled
▶ Running
0
0
Jun 10 → Jun 10
Entered
▶ Running
0
0
Jun 10 → Aug 14
Scheduled
▶ Running
45
45
Dispatch0.0d
Holding144.9d (excluded)
On Track
Dispatch
0.0 days
Holding(excluded from total)
144.9 days
Created: Nov 10, 2025
Due: Sep 18, 2026 (35 days left)
📅
189.9 daysTotal Age
⏱️
144.9d in Ready for ReleaseLongest Stage
🔄
2 transitionsStatus Changes
✅
On timeTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay144.9 days stuck in "Ready for Release"
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
144.9d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
06/10/2026 ARuby - Dispatching to Allan Klus per Ricky's email to lamond.henderson@va.gov 14 devices Sept 8th - September 11th ... 06/10/2026 Rbailey - Called 202.320.5802 Spoke with Lamond. He advised with that many devices they should be able to coordinate us being there over 4 days. Sending email and Advising Planner to Dispatch WOs. Sending email and Lamond will adjust anything as needed ... 06/02/2026 Rbailey - Sent 1st Attempt Email to Lamond Henderson lamond.henderson@va.gov to propose Allan Klus to come do 14 devices Sept 8th - September 11th
⚠️Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 112816436 - SN US824B0355
📞Call Description
PM - Contract - BG Required PM
📧
Email_Confirmed
Completed Jun 2, 2026
06/02/2026 Rbailey - Sent 1st Attempt Email to Lamond Henderson lamond.henderson@va.gov to propose Allan Klus to come do 14 devices Sept 8th - September 11th