Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • Preventive Maintenance • PC
📍 Veterans Administration MedicalCenter — 50 Irving St NW, Washington DC, 20422
Nov 10, 2025 → Jul 7, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 10 → Nov 10 | Created | ▶ Running | 0 | 0 |
| Nov 10 → Jul 7 | Ready for Release | ⏸ Paused | 161 | — |
| Jul 7 → Jul 7 | Assigned | ▶ Running | 0 | 0 |
| Jul 7 → Jul 7 | Scheduled | ▶ Running | 0 | 0 |
07/07/2026 ARuby - Called Lamond Henderson 202-320-5802 to check if they located the device. He advise that he asked the techs if they could find it and they have not been able to locate the device. I told him to reach out if they do locate the device and we will create a new wo for them. Rebecca to close out WO. Sent email to Lamond.Henderson@va.gov for visibility of our conversation.
06/29/2026 ARuby - Signed EL attached
06/29/2026 ARuby - Called 202-320-5802 for Lamond Henderson I resent the EL for him to sign and he said he would get it to me in the next hour. He said that if they locate the device we can schedule. Continue communication with customer to schedule.
06/26/2026 ARuby - Called 202-320-5802 for Lamond Henderson he said he cannot find the device and asked if there was something he could sign. I told him i would send an exception letter. He asked me to call him back on monday to remind him. Set task to call back
06/22/2026 ARuby - Called 202-320-5802 for Lamond Henderson provided by Rebecca couldnt hear it ring phone disconnected. Called 202-745-8000 ext. 53098 Lamond is OOO today LM with tech. Sent FU to Lamond.Henderson@va.gov
06/15/2026 ALuman - sent email to Lamond.Henderson@va.gov to propose updated schedule date of June 22 @11am
06/08/2026 ARuby - Called Lamond Henderson 202-745-8000 ext. 53098 asking for June 9th @12pm I spoke to Antwon. he said Lamond is OOO until next week, He took a message and said he would ask someone if june 9th @12p works. He advised he would call me back with an answer.
05/29/2026 ARuby - called Lamond Henderson 202-745-8000 ext. 53098 he was not available LM with tech. Sent email to Lamond.Henderson@va.gov under correct chain. No EL required (previous email was sent under a different chain.)
05/26/2026 ARuby - Received signed EL from Lamond. Proposed new dates to him. Lamond.Henderson@va.gov
05/20/2026 ALuman - called Lamond 202.320.5802 and he confirmed he and the clinical staff have not located this device yet. Asked me to send him an email with SN as a reminder
03/02/2026 SRobinson- Customer is going to keep looking for device, asked to check back during month due.
02/27/2026 Rbailey - Sent email to Lamond requesting if they would like us to reach out closer or if they would like to sign an EL
02/26/2026 Rbailey - Rcvd email from Henderson, Lamond S. Lamond.Henderson@va.gov advising that him and the Clinical staff are unable to locate the device
02/25/2026 Rbailey - Called 202.320.5802 Spoke with Lamond. He said that he is going to check with the clinical staff and get back with me tomorrow on this date
02/17/2026 Rbailey - Sent 1st attempt email to Lamond Henderson lamond.henderson@va.gov to confirm device location. Proposed Allan Klus April 16, 2026 9:30 AM
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03285636 | Labor | Open | 0.016666666666667 | $38.00 | Jul 7, 1:28 PM |