Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314016 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Veterans Administration MedicalCenter — 50 Irving St NW, Washington DC, 20422

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 2, 2026
33 biz days remaining
Active: 45 biz days
Paused: 144 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 10, 2026
144 business days (not counted)
45d
▶ Clock Running
Status: Scheduled
Jun 10 → Aug 14, 2026
45 business days (counted)
Running total: 45 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 10 Ready for Release ⏸ Paused 144 —
Jun 10 → Aug 14 Scheduled ▶ Running 45 45
Dispatch 0.0d
Holding 144.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
144.9 days
Created: Nov 10, 2025 Due: Oct 2, 2026 (49 days left)
📅
189.9 days Total Age
⏱️
144.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 144.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
144.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
06/10/2026 ARuby - Dispatching to Allan Klus per Ricky's email to lamond.henderson@va.gov 14 devices Sept 8th - September 11th ... 06/10/2026 Rbailey - Called 202.320.5802 Spoke with Lamond. He advised with that many devices they should be able to coordinate us being there over 4 days. Sending email and Advising Planner to Dispatch WOs. Sending email and Lamond will adjust anything as needed ... 06/02/2026 Rbailey - Sent 1st Attempt Email to Lamond Henderson lamond.henderson@va.gov to propose Allan Klus to come do 14 devices Sept 8th - September 11th
⚠️ Problem Description
Transducer, X8-2t - IP 102956684 - SN B34Z0C
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314016
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 145.0 business days
👷
▶
4 Technician Assigned Jun 10, 6:47 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 212d 6h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-08T13:00:00.000+0000
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-10T17:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 10, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details