Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314016 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Veterans Administration MedicalCenter — 50 Irving St NW, Washington DC, 20422

Nov 10, 2025 → Sep 11, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 2, 2026
✓ SLA Met (15 biz days early)
Active: 64 biz days
Paused: 144 biz days
🕐 Clock stopped: Completed (Sep 11, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸144d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 10, 2026
144 business days (not counted)
64d
▶ Clock Running
Status: Scheduled
Jun 10 → Sep 11, 2026
64 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 11 → Sep 11, 2026
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 11, 2026
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2026
0 business days (counted)
Running total: 64 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 11, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 10 Ready for Release ⏸ Paused 144 —
Jun 10 → Sep 11 Scheduled ▶ Running 64 64
Sep 11 → Sep 11 Reschedule ▶ Running 0 64
Sep 11 → Sep 11 Scheduled ▶ Running 0 64
Sep 11 → Sep 11 Tech On Site ▶ Running 0 64
Dispatch 0.0d
Holding 144.9d (excluded)
Coordinators 64.6d
Field Work 0.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
144.9 days
Coordinators
64.6 days
Over SLA
Field Work
0.3 days
Created: Nov 10, 2025 Due: Oct 2, 2026 (20 days overdue)
📅
208.9 days Total Age
⏱️
144.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
64.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
L2 Review • 345 days old
🚨
Primary Delay 144.9 days stuck in "Ready for Release"
⏱️
Total Delay 64.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
144.9d
Scheduled
64.2d / 2.0d SLA
Reschedule
0.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
3.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/10/2026 ARuby - WOs were not dispatched. Dispatching to Allan Klus

09/02/2026 ARuby - Sent 1 week prior reminder email to lamond.henderson@va.gov .... 06/10/2026 ARuby - Dispatching to Allan Klus per Ricky's email to lamond.henderson@va.gov 14 devices Sept 8th - September 11th ... 06/10/2026 Rbailey - Called 202.320.5802 Spoke with Lamond. He advised with that many devices they should be able to coordinate us being there over 4 days. Sending email and Advising Planner to Dispatch WOs. Sending email and Lamond will adjust anything as needed ... 06/02/2026 Rbailey - Sent 1st Attempt Email to Lamond Henderson lamond.henderson@va.gov to propose Allan Klus to come do 14 devices Sept 8th - September 11th

🔧 Work Performed
Customer states that this device has been sighted since 2025. Location unknown.
🔍 Technician Findings
N/A
⚠️ Problem Description
Transducer, X8-2t - IP 102956684 - SN B34Z0C
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314016
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 145.0 business days
👷
▶
4 Technician Assigned Jun 10, 6:47 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 212d 6h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-08T13:00:00.000+0000
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-09-10T17:00:00.000+0000
🚨 64.6 business days
🔄
Status: Reschedule by Thomas Xenos Sep 11, 10:17 AM
From: Scheduled
To: Reschedule
Duration in Previous: 92d 15h
📅
▶
2 Dispatch Scheduled Sep 11, 1:16 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Autumn Ruby
From: Reschedule
To: Scheduled
Duration in Previous: 2h 59m
🔧
▶
3 Status: Tech On Site Sep 11, 2:02 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 2m
🚗
Status: Tech Off Site by Allan Klus Sep 11, 4:45 PM
From: Completed, Tech Off Site
To: Tech Off Site, Closed
Duration in Previous: 2h 40m
⏳ 3.9 business days
👀
Status: L2 Review by Thomas Xenos Sep 16, 3:21 PM
From: Closed
To: L2 Review
Duration in Previous: 4d 22h

Bottlenecks

Scheduled
Duration: 64.2 business days (threshold: 2.0 business days)
Exceeded by 62.2 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
L2 Review
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 10, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03378262 Labor Open 0.25 $0.00 Sep 11, 2:03 PM

Details