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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314024 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Medical Center Elmer — 501 Front Street, Elmer NJ, 08360

Nov 10, 2025 → Oct 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (32 biz days early)
Active: 57 biz days
Paused: 171 biz days
🕐 Clock stopped: Completed (Oct 9, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 21, 2026
171 business days (not counted)
57d
▶ Clock Running
Status: Scheduled
Jul 21 → Oct 9, 2026
57 business days (counted)
Running total: 57 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 9, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 21 Ready for Release ⏸ Paused 171 —
Jul 21 → Oct 9 Scheduled ▶ Running 57 57
Dispatch 0.0d
Holding 171.9d (excluded)
Coordinators 57.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
171.9 days
Coordinators
57.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 9, 2026 (52 days early)
📅
228.0 days Total Age
⏱️
171.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
55.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 171.9 days stuck in "Ready for Release"
⏱️
Total Delay 55.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
171.9d
Scheduled
57.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/29/2026 ARuby - Sent reminder email to RizzoD@ihn.org

07/21/2026 ARuby - Rcvd email from Danielle confirming the 8th. Sent confirmation email. Dispatching to Jason Yenser.

07/20/2026 Rbailey - Rcvd email from Danielle Rizzo advising that they have serial ending in 0949 at Elmer, but do not have one ending in 1794. Called back and left VM advising this device was confirmed at Elmer by Christina Fuscellaro


07/13/2026 Rbailey - Called 856.363.1000 Xfer'd to BioMed. Spoke with Frank who advised that they do have the device. Adding him to email for him to reply Advising that he had Eyes on the device.


07/13/2026 Rbailey - Called 856.508.1290 the number for Karen Abbey. NA Phone just rang and rang


07/13/2026 ARuby - Rcvd email from Christina advising this is not her device. I sent a FU email asking if anyone CC'd knows the correct contact for this device.

06/30/2026 Rbailey - Sent 1st Attempt Email to WestVogeding, Karen <WestVogedingK@ihn.org>; Fuscellaro, Christina <FuscellaroC@ihn.org>; to propose Jason Yenser Oct 8 @ 9am

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 82435702 - SN USO19B0949
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314024
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 172.0 business days
👷
▶
3 Technician Assigned Jul 21, 11:20 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-08T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 252d 22h
🚨 57.0 business days
⏱️
2x Labor Added Oct 8, 11:19 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 17
⏱️
Labor Added Oct 8, 12:28 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Jason Yenser Oct 8, 8:16 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 79d 8h, 0m
⏱️
Labor Added Oct 9, 11:19 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 9, 11:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 8m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 8, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03419248 Labor Open 1.5 $275.00 Oct 8, 11:19 AM
WL-03419249 Travel Open 17 $0.00 Oct 8, 11:19 AM
WL-03419390 Labor Open 0.25 $0.00 Oct 8, 12:28 PM
WL-03421345 Labor Open - $38.00 Oct 9, 11:19 AM

Details