Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314024 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Medical Center Elmer — 501 Front Street, Elmer NJ, 08360

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 18 biz days
Paused: 171 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸171d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 21, 2026
171 business days (not counted)
18d
▶ Clock Running
Status: Scheduled
Jul 21 → Aug 14, 2026
18 business days (counted)
Running total: 18 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 21 Ready for Release ⏸ Paused 171 —
Jul 21 → Aug 14 Scheduled ▶ Running 18 18
Dispatch 0.0d
Holding 171.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
171.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (108 days left)
📅
189.9 days Total Age
⏱️
171.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 171.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
171.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/21/2026 ARuby - Rcvd email from Danielle confirming the 8th. Sent confirmation email. Dispatching to Jason Yenser.

07/20/2026 Rbailey - Rcvd email from Danielle Rizzo advising that they have serial ending in 0949 at Elmer, but do not have one ending in 1794. Called back and left VM advising this device was confirmed at Elmer by Christina Fuscellaro


07/13/2026 Rbailey - Called 856.363.1000 Xfer'd to BioMed. Spoke with Frank who advised that they do have the device. Adding him to email for him to reply Advising that he had Eyes on the device.


07/13/2026 Rbailey - Called 856.508.1290 the number for Karen Abbey. NA Phone just rang and rang


07/13/2026 ARuby - Rcvd email from Christina advising this is not her device. I sent a FU email asking if anyone CC'd knows the correct contact for this device.

06/30/2026 Rbailey - Sent 1st Attempt Email to WestVogeding, Karen <WestVogedingK@ihn.org>; Fuscellaro, Christina <FuscellaroC@ihn.org>; to propose Jason Yenser Oct 8 @ 9am

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 82435702 - SN USO19B0949
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314024
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 172.0 business days
👷
▶
3 Technician Assigned Jul 21, 11:20 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-08T15:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 252d 22h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 8, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details