Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314028 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Nov 10, 2025 → Oct 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (12 biz days early)
Active: 15 biz days
Paused: 215 biz days
🕐 Clock stopped: Tech Off Site (Oct 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸215d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Sep 22, 2026
215 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 22 → Oct 14, 2026
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2026
0 business days (counted)
Running total: 15 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Oct 14, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Sep 22 Ready for Release ⏸ Paused 215 —
Sep 22 → Oct 14 Scheduled ▶ Running 15 15
Oct 14 → Oct 14 Tech On Site ▶ Running 0 15
Dispatch 0.0d
Holding 215.9d (excluded)
Coordinators 15.5d
Field Work 1.1d
Billing 1.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
215.9 days
Coordinators
15.5 days
Over SLA
Field Work
1.1 days
Billing
1.8 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Oct 15, 2026 (15 days early)
📅
231.0 days Total Age
⏱️
215.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
14.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 215.9 days stuck in "Ready for Release"
⏱️
Total Delay 14.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
215.9d
Scheduled
15.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/22/2026 DMalloy - Email recieved from customer agreeing to have FSE Vivian onsite on Monday 10/12/2026 beginning at 12noon and continuing to Tuesday Tuesday 10/13/2026 is needed. Emailed a confirmation.  

mps2002@nyp.org

her9009@nyp.org

bmhbiomed-mgt@nyp.org


09/04/2026 Rbailey - Sent 1st Attempt email to Heidi Roberts to propose Vivian come onsite on Oct 12th


06/05/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

bmhbiomed-mgt@nyp.org

🔧 Work Performed
Transducer, X8-2t - IP 114983329 - SN F0G8X0
⚠️ Problem Description
Transducer, X8-2t - IP 114983329 - SN F0G8X0
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314028
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 216.0 business days
📅
▶
4 Dispatch Scheduled Sep 22, 3:56 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 316d 3h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-12T16:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Sep 23, 8:49 AM
Scheduled For: 2026-10-13T16:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 13, 5:13 PM
Scheduled For: 2026-10-14T16:00:00.000+0000
🔧
Status: Tech On Site by Vivian Hyde Oct 14, 11:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 20h
🚗
Status: Tech Off Site by Vivian Hyde Oct 14, 6:32 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 34m
⏱️
▶
2 4x Labor Added Oct 14, 6:53 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 24m
⏱️
▶
2 Labor Added Oct 14, 7:02 PM
Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 35
🏁
Status: Closed by Vivian Hyde Oct 14, 8:24 PM
From: Completed
To: Closed
Duration in Previous: 1h 27m
⏱️
▶
2 Labor Added Oct 15, 1:10 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 16h 47m
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 14h 48m

Bottlenecks

Scheduled
Duration: 15.5 business days (threshold: 2.0 business days)
Exceeded by 13.5 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 14, 12:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03428463 Labor Open 0.5 $0.00 Oct 14, 6:53 PM
WL-03428464 Labor Open 1 $0.00 Oct 14, 6:53 PM
WL-03428465 Labor Open 1 $275.00 Oct 14, 6:53 PM
WL-03428466 Travel Open 5 $0.00 Oct 14, 6:53 PM
WL-03428483 Labor Open 1.5 $0.00 Oct 14, 7:02 PM
WL-03428488 Travel Open 35 $0.00 Oct 14, 7:04 PM
WL-03429613 Labor Open - $38.00 Oct 15, 1:10 PM

Details