Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314030 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NewYork-Presbyterian Brooklyn Methodist Hospital — 506 6th St, Brooklyn NY, 11215

Nov 10, 2025 → Oct 15, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
5 biz days remaining
Active: 21 biz days
Paused: 215 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸215d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Sep 22, 2026
215 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 22 → Oct 14, 2026
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2026
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 14 → Oct 15, 2026
1 business day (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Completed
Oct 15 → Oct 15, 2026
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 15 → Oct 16, 2026
1 business day (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Closed
Oct 16 → Oct 16, 2026
0 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: 07e-Partial Project
Oct 16 → Oct 22, 2026
4 business days (counted)
Running total: 21 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Sep 22 Ready for Release ⏸ Paused 215 —
Sep 22 → Oct 14 Scheduled ▶ Running 15 15
Oct 14 → Oct 14 Tech On Site ▶ Running 0 15
Oct 14 → Oct 15 Tech Off Site ▶ Running 1 16
Oct 15 → Oct 15 Completed ▶ Running 0 16
Oct 15 → Oct 16 Incomplete ▶ Running 1 17
Oct 16 → Oct 16 Closed ▶ Running 0 17
Oct 16 → Oct 22 07e-Partial Project ▶ Running 4 21
Dispatch 0.0d
Holding 215.9d (excluded)
Coordinators 15.5d
Field Work 1.1d
Incomplete 1.0d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
215.9 days
Coordinators
15.5 days
Over SLA
Field Work
1.1 days
Incomplete (excluded from total)
1.0 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (8 days left)
📅
232.0 days Total Age
⏱️
215.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
07e-Partial Project • 345 days old
🚨
Primary Delay 215.9 days stuck in "Ready for Release"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
215.9d
Scheduled
15.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
0.2d / 2.0d SLA
Incomplete
1.0d
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/22/2026 DMalloy - Email recieved from customer agreeing to have FSE Vivian onsite on Monday 10/12/2026 beginning at 12noon and continuing to Tuesday Tuesday 10/13/2026 is needed. Emailed a confirmation.  

mps2002@nyp.org

her9009@nyp.org

bmhbiomed-mgt@nyp.org


09/04/2026 Rbailey - Sent 1st Attempt email to Heidi Roberts to propose Vivian come onsite on Oct 12th


06/05/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

bmhbiomed-mgt@nyp.org

🔧 Work Performed
The device was replaced, according to biomed.
⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 69332356 - SN B1BFPY
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314030
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 216.0 business days
👷
▶
3 Technician Assigned Sep 22, 4:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-10-12T04:00:00.000+0000, 2026-10-12T00:00:00.000+0000, 2026-10-12T16:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 316d 3h
📅
Dispatch Scheduled by Deon Malloy Sep 23, 8:50 AM
Scheduled For: 2026-10-13T16:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Deon Malloy Oct 13, 5:11 PM
Scheduled For: 2026-10-14T16:00:00.000+0000
🔧
Status: Tech On Site by Vivian Hyde Oct 14, 11:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 19h
🚗
Status: Tech Off Site by Vivian Hyde Oct 14, 6:32 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 34m
⏱️
2x Labor Added Oct 14, 7:53 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Vivian Hyde Oct 14, 8:24 PM
From: Tech Off Site, Completed
To: Completed, Incomplete
Duration in Previous: 1h 52m, 0m
🏁
Status: Closed by Vivian Hyde Oct 15, 8:10 PM
From: Incomplete
To: Closed
Duration in Previous: 23h 45m
⏱️
Labor Added Oct 16, 4:46 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 16, 4:51 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 40m

Bottlenecks

Scheduled
Duration: 15.5 business days (threshold: 2.0 business days)
Exceeded by 13.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
07e-Partial Project
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Oct 14, 12:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03428602 Labor Open 0.5 $0.00 Oct 14, 7:53 PM
WL-03428603 Labor Open 0.5 $0.00 Oct 14, 7:53 PM
WL-03432092 Labor Open - $38.00 Oct 16, 4:46 PM

Details