Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314034 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 East Carolina Heart Institute Pitt County Memorial Hospital — 520 Moye Blvd, Greenville NC, 27834

Nov 10, 2025 → Aug 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (34 biz days early)
Active: 57 biz days
Paused: 130 biz days
🕐 Clock stopped: Completed (Aug 12, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸130d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 20, 2026
130 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 20 → May 27, 2026
4 business days (counted)
Running total: 4 of ? biz days used
53d
▶ Clock Running
Status: Scheduled
May 27 → Aug 12, 2026
53 business days (counted)
Running total: 57 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 12 → Aug 12, 2026
0 business days (counted)
Running total: 57 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 12, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 20 Ready for Release ⏸ Paused 130 —
May 20 → May 27 Ready for Scheduling ▶ Running 4 4
May 27 → Aug 12 Scheduled ▶ Running 53 57
Aug 12 → Aug 12 Tech On Site ▶ Running 0 57
Dispatch 0.0d
Holding 130.9d (excluded)
Coordinators 57.8d
Field Work 0.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
130.9 days
Coordinators
57.8 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Aug 12, 2026 (49 days early)
📅
187.9 days Total Age
⏱️
130.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
55.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 130.9 days stuck in "Ready for Release"
⏱️
Total Delay 55.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
130.9d
Ready for Scheduling
4.2d / 1.0d SLA
Scheduled
53.6d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/31/2026 THolmes - Rescheduled for 8/11-8/12. for FSE Patty


05/27/2026 THolmes - Dispatching FSE Patty for 08/05.


05/20/2026 YEspino Per last email responce on 05/15 from Zack Bullock confirming the date of August 5 @11:30-12Pm for us to be onsite. These WO's are ready to be scheduled out.


05/14/2026 Rbailey - Sent 1st Attempt to zachary.bullock@ecuhealth.org to propose Patty Gordon 8/5 @8am

🔧 Work Performed
while onsite, Performed ULS PM and T&V per instruction successfully. Travel from site.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 81261599 - SN US719B0666
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314034
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 131.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino May 20, 6:34 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 191d 5h
⏳ 4.7 business days
👷
▶
3 Technician Assigned May 27, 3:03 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-05T15:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 20h
🚨 46.0 business days
📅
Dispatch Scheduled by TaVon Holmes Jul 31, 12:30 PM
Scheduled For: 2026-08-12T15:30:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Patricia Gordon Aug 12, 12:23 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 76d 21h
🚗
Travel Added Aug 12, 2:42 PM
Type: Travel
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Aug 12, 2:51 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Tech On Site
To: Completed
Duration in Previous: 2h 29m
🏁
Status: Closed by Patricia Gordon Aug 12, 3:34 PM
From: Completed
To: Closed
Duration in Previous: 42m
⏱️
Labor Added Aug 13, 11:49 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 13, 11:56 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 21m
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 52m
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Ready for Scheduling
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Scheduled
Duration: 53.6 business days (threshold: 2.0 business days)
Exceeded by 51.6 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Aug 12, 11:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03331607 Travel Open 1 $0.00 Aug 12, 2:42 PM
WL-03331645 Labor Open 2 $275.00 Aug 12, 2:51 PM
WL-03331646 Labor Open 0.25 $0.00 Aug 12, 2:51 PM
WL-03333423 Labor Open - $38.00 Aug 13, 11:49 AM

Details