Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314041 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 East Carolina Heart Institute Pitt County Memorial Hospital — 520 Moye Blvd, Greenville NC, 27834

Nov 10, 2025 → May 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2026
✓ SLA Met (58 biz days early)
Active: 29 biz days
Paused: 91 biz days
🕐 Clock stopped: Completed (May 6, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸91d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Mar 26, 2026
91 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Mar 26 → Mar 31, 2026
3 business days (counted)
Running total: 3 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Mar 31 → May 6, 2026
26 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
May 6 → May 6, 2026
0 business days (counted)
Running total: 29 of ? biz days used
Created: Nov 10, 2025 Completed: May 6, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Mar 26 Ready for Release ⏸ Paused 91 —
Mar 26 → Mar 31 Ready for Scheduling ▶ Running 3 3
Mar 31 → May 6 Scheduled ▶ Running 26 29
May 6 → May 6 Tech On Site ▶ Running 0 29
Dispatch 0.0d
Holding 91.9d (excluded)
Coordinators 29.6d
Field Work 2.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
91.9 days
Coordinators
29.6 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Jul 30, 2026 Completed: May 7, 2026 (84 days early)
📅
121.9 days Total Age
⏱️
91.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
28.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 91.9 days stuck in "Ready for Release"
⏱️
Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
91.9d
Ready for Scheduling
3.3d / 1.0d SLA
Scheduled
26.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.9d / 1.0d SLA
Closed
0.7d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/26/2026 YEspino Recieved an email back from Zack confirming the devices in question. This site is ready to schedule.


03/19/2026 YEspino First Attempt: Sent an email out to Zachary Bullock & George Pinto to verify the device in question. Email: zachary.bullock@ecuhealth.org; gpinto@ecuhealth.org

🔧 Work Performed
Travel to site. get to ECHO Lab, retrieve probes. Performed ULS TEE Probe PM per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
Transducer, X8-2t - IP 120733922 - SN F0N1K5
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314041
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 92.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Mar 26, 5:48 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 136d 5h
⏳ 3.8 business days
👷
▶
3 Technician Assigned Mar 31, 5:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-05-06T05:00:00.000+0000, 2026-05-06T00:00:00.000+0000, 2026-05-06T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 23h
🚨 26.9 business days
🔧
Status: Tech On Site by Patricia Gordon May 6, 12:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 19h
✔️
Status: Completed by Patricia Gordon May 6, 12:31 PM
From: Tech On Site
To: Completed
Duration in Previous: 24m
⏱️
3x Labor Added May 7, 7:22 AM
Type: Labor, Travel
Status: Open
Qty: 4, 0.5, 231
🏁
Status: Closed by Patricia Gordon May 7, 7:49 AM
From: Completed
To: Closed
Duration in Previous: 19h 18m
⏱️
▶
2 Labor Added May 7, 1:01 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5h 13m
📄
Status: Ready to Bill by Timothy Amburgey May 7, 4:44 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 40m
💰
Status: Invoiced by Josh Longway May 8, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 16m

Bottlenecks

Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 26.4 business days (threshold: 2.0 business days)
Exceeded by 24.4 business days
Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
May 6, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03217584 Labor Open 4 $0.00 May 7, 7:22 AM
WL-03217585 Labor Open 0.5 $275.00 May 7, 7:22 AM
WL-03217586 Travel Open 231 $0.00 May 7, 7:22 AM
WL-03218077 Labor Open 0.016666666666667 $38.00 May 7, 1:01 PM

Details