Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314042 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 East Carolina Heart Institute Pitt County Memorial Hospital — 520 Moye Blvd, Greenville NC, 27834

Nov 10, 2025 → Aug 11, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (56 biz days early)
Active: 39 biz days
Paused: 147 biz days
🕐 Clock stopped: Completed (Aug 11, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸147d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 15, 2026
147 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 15 → Jun 22, 2026
4 business days (counted)
Running total: 4 of ? biz days used
35d
▶ Clock Running
Status: Scheduled
Jun 22 → Aug 11, 2026
35 business days (counted)
Running total: 39 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 15 Ready for Release ⏸ Paused 147 —
Jun 15 → Jun 22 Ready for Scheduling ▶ Running 4 4
Jun 22 → Aug 11 Scheduled ▶ Running 35 39
Dispatch 0.0d
Holding 147.9d (excluded)
Coordinators 40.1d
Field Work 0.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
147.9 days
Coordinators
40.1 days
Over SLA
Field Work
0.3 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Aug 12, 2026 (79 days early)
📅
187.1 days Total Age
⏱️
147.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
38.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 147.9 days stuck in "Ready for Release"
⏱️
Total Delay 38.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
147.9d
Ready for Scheduling
4.4d / 1.0d SLA
Scheduled
35.7d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/11/2026 Rharris: Changed scheduled date to 08/11 per FSE Patty.

Gordan.

06/22/2026 THolmes - Due to scheduling conflict; called 252-847-3047 ; Zack can schedule for 08/12 after 12 pm;


06/22/2026 THolmes - per email dispatching FSE Patty for 08/11


06/16/2026 YEspino Called 252-847-7385 to speak to Zack to try and lock down the date of Aug 11. Was unable to speak to him so i will be sending a follow up email.


06/15/2026 YEspino Recieved an email back from Zack stating that he is the POC and confirming the device. Also asking to be scheduled on an Wednesday after 12pm. Will send a message to the planner so they can schedule out with the customer now that this is confirmed.


06/05/2026 YEspino Emailed Bullock, Zack <Zachary.Bullock@ecuhealth.org> to verify the pm in question.

🔧 Work Performed
while onsite, Performed ULS PM and T&V per instruction successfully. Travel from site. Weekly meeting with team and Fady.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 77666688 - SN US918B0725
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314042
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 148.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Jun 15, 5:01 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 217d 4h
⏳ 4.9 business days
🗓️
▶
3 Status: Scheduled Jun 22, 2:20 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by TaVon Holmes
Technician: Patricia Gordon
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-08-11T12:00:00.000+0000, 2026-08-11T14:00:00.000+0000
📅
Dispatch Scheduled by TaVon Holmes Jun 22, 3:01 PM
Scheduled For: 2026-08-12T04:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by TaVon Holmes Jun 24, 3:06 PM
Scheduled For: 2026-08-12T04:15:00.000+0000
🚨 34.0 business days
📅
Dispatch Scheduled by Rhonda Harris Aug 11, 4:33 PM
Scheduled For: 2026-08-11T04:15:00.000+0000
✔️
Status: Completed by Patricia Gordon Aug 11, 6:06 PM
From: Scheduled
To: Completed
Duration in Previous: 50d 3h
⏱️
3x Labor Added Aug 11, 6:19 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.25
⏱️
Labor Added Aug 11, 8:36 PM
Type: Labor
Status: Open
Qty: 1.75
🏁
Status: Closed by Patricia Gordon Aug 11, 8:53 PM
From: Completed
To: Closed
Duration in Previous: 2h 47m
⏳ 2.4 business days
⏱️
Labor Added Aug 13, 11:33 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 13, 11:56 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 52m
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Ready for Scheduling
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Scheduled
Duration: 35.7 business days (threshold: 2.0 business days)
Exceeded by 33.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Aug 11, 12:15 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03330336 Labor Open 1.5 $275.00 Aug 11, 6:19 PM
WL-03330337 Labor Open 0.25 $0.00 Aug 11, 6:19 PM
WL-03330338 Travel Open 1 $0.00 Aug 11, 6:19 PM
WL-03330540 Labor Open 1.75 $0.00 Aug 11, 8:36 PM
WL-03333227 Labor Open - $38.00 Aug 13, 11:33 AM

Details