Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314043 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 East Carolina Heart Institute Pitt County Memorial Hospital — 520 Moye Blvd, Greenville NC, 27834

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 23 biz days
Paused: 166 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸166d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 14, 2026
166 business days (not counted)
23d
▶ Clock Running
Status: Scheduled
Jul 14 → Aug 14, 2026
23 business days (counted)
Running total: 23 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 14 Ready for Release ⏸ Paused 166 —
Jul 14 → Aug 14 Scheduled ▶ Running 23 23
Dispatch 0.0d
Holding 166.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
166.9 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (108 days left)
📅
189.9 days Total Age
⏱️
166.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 166.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
166.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/14/2026 THolmes- Zach conf. Disp to FSE Patty for 9/22 @11:00 am.

 

07/08/2026 ALuman - sent first attempt email to Zach Bullock Zachary.Bullock@ecuhealth.org

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 81582541 - SN US919B1073
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314043
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 167.0 business days
👷
▶
3 Technician Assigned Jul 14, 12:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-22T15:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 245d 23h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 22, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details