Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314044 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 East Carolina Heart Institute Pitt County Memorial Hospital — 520 Moye Blvd, Greenville NC, 27834

Nov 10, 2025 → Sep 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (44 biz days early)
Active: 50 biz days
Paused: 166 biz days
🕐 Clock stopped: Completed (Sep 23, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸166d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 14, 2026
166 business days (not counted)
49d
▶ Clock Running
Status: Scheduled
Jul 14 → Sep 22, 2026
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 23, 2026
1 business day (counted)
Running total: 50 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 14 Ready for Release ⏸ Paused 166 —
Jul 14 → Sep 22 Scheduled ▶ Running 49 49
Sep 22 → Sep 23 Tech On Site ▶ Running 1 50
Dispatch 0.0d
Holding 166.9d (excluded)
Coordinators 49.9d
Field Work 2.1d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
166.9 days
Coordinators
49.9 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 23, 2026 (68 days early)
📅
216.9 days Total Age
⏱️
166.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
50.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 166.9 days stuck in "Ready for Release"
⏱️
Total Delay 50.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
166.9d
Scheduled
49.9d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/14/2026 THolmes- Zach conf. Disp to FSE Patty for 9/22 @11:00 am.

 

07/08/2026 ALuman - sent first attempt email to Zach Bullock Zachary.Bullock@ecuhealth.org

🔧 Work Performed
while onsite, Performed ULS PM and T&V per instruction successfully. Travel from site to home office
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 81582540 - SN US919B1075
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314044
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:44 AM
From: Entered
To: Ready for Release
Duration in Previous: 17m
🚨 167.0 business days
👷
▶
3 Technician Assigned Jul 14, 12:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-09-22T15:00:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 245d 23h
🚨 50.0 business days
🔧
Status: Tech On Site by Patricia Gordon Sep 22, 11:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 69d 22h
✔️
Status: Completed by Patricia Gordon Sep 23, 6:42 AM
From: Tech On Site
To: Completed
Duration in Previous: 19h 29m
⏱️
5x Labor Added Sep 23, 7:20 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 2.5, 232
⏱️
Labor Added Sep 23, 7:26 AM
Type: Labor
Status: Open
Qty: 1.5
🏁
Status: Closed by Patricia Gordon Sep 23, 7:46 AM
From: Completed
To: Closed
Duration in Previous: 1h 4m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 24, 11:07 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 3h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:18 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 6m
💰
Status: Invoiced by Josh Longway Sep 25, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 41m

Bottlenecks

Scheduled
Duration: 49.9 business days (threshold: 2.0 business days)
Exceeded by 47.9 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Sep 22, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03395644 Labor Open 1.5 $275.00 Sep 23, 7:20 AM
WL-03395645 Labor Open 2.5 $0.00 Sep 23, 7:20 AM
WL-03395646 Expenses Open 1 $0.00 Sep 23, 7:20 AM
WL-03395647 Expenses Open 1 $0.00 Sep 23, 7:20 AM
WL-03395648 Travel Open 232 $0.00 Sep 23, 7:20 AM
WL-03395653 Labor Open 1.5 $0.00 Sep 23, 7:26 AM
WL-03398162 Labor Open - $38.00 Sep 24, 11:07 AM

Details