Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314046 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Flushing Comprehensive Breast Surgical Services — 5626 Main St, Flushing NY, 11355

Nov 10, 2025 → Jul 31, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (42 biz days early)
Active: 50 biz days
Paused: 129 biz days
🕐 Clock stopped: Tech Off Site (Jul 31, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 19, 2026
129 business days (not counted)
32d
▶ Clock Running
Status: Scheduled
May 19 → Jul 7, 2026
32 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Entered
Jul 7 → Jul 7, 2026
0 business days (counted)
Running total: 32 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Jul 7 → Jul 31, 2026
18 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 31 → Jul 31, 2026
0 business days (counted)
Running total: 50 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Jul 31, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 19 Ready for Release ⏸ Paused 129 —
May 19 → Jul 7 Scheduled ▶ Running 32 32
Jul 7 → Jul 7 Entered ▶ Running 0 32
Jul 7 → Jul 31 Scheduled ▶ Running 18 50
Jul 31 → Jul 31 Tech On Site ▶ Running 0 50
Dispatch 0.0d
Holding 129.9d (excluded)
Coordinators 51.5d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
129.9 days
Coordinators
51.5 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Jul 31, 2026 (61 days early)
📅
179.9 days Total Age
⏱️
129.9d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
48.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 129.9 days stuck in "Ready for Release"
⏱️
Total Delay 48.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
129.9d
Scheduled
51.5d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/24/2026 DMalloy - Reminder email sent to the customer

irf9019@nyp.org


07/07/2026 DMalloy - Moved from FSE Andre to Vivian for the same date and time. Emailed customer regarding the FSE change.  

irf9019@nyp.org


05/19/2026 DMalloy -Changed time from 930am to 100pm per customer request. 


05/19/2026 DMalloy -Email received from customer sking if we can do 7/31 or 9/4. Agreed to have Andre complete on Friday, July 31, 2026 at 930. Emailed a confirmation.  

irf9019@nyp.org


05/14/2026 DMalloy - First Contact email sent to customer Irene Fasarakis confirming the device location, serial number and proposed a date and time for a visit. 

irf9019@nyp.org

🔧 Work Performed
Affiniti 50 Ultrasound System - IP 68027099 - SN US116D0115
⚠️ Problem Description
Affiniti 50 Ultrasound System - IP 68027099 - SN US116D0115
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314046
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 129.9 business days
👷
▶
4 Technician Assigned May 19, 8:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-31T04:00:00.000+0000, 2026-07-31T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 189d 19h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-31T13:30:00.000+0000
📅
Dispatch Scheduled by Deon Malloy May 19, 12:41 PM
Scheduled For: 2026-07-31T17:00:00.000+0000
🚨 33.0 business days
🆕
▶
4 Status: Entered Jul 7, 4:06 PM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 1m
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-07-31T04:00:00.000+0000, 2026-07-31T00:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Jul 7, 4:12 PM
Scheduled For: 2026-07-31T17:00:00.000+0000
🚨 19.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jul 31, 1:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 21h
🚗
Status: Tech Off Site by Vivian Hyde Jul 31, 6:12 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 15m
💵
6x Expenses Added Jul 31, 6:53 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 10
⏱️
▶
2 2x Labor Added Jul 31, 6:58 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 49m
🏁
Status: Closed by Vivian Hyde Jul 31, 7:07 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 1.6 business days
⏱️
Labor Added Aug 3, 3:11 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 3, 3:17 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Aug 6, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Aug 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 33.0 business days (threshold: 2.0 business days)
Exceeded by 31.0 business days
Scheduled
Duration: 18.5 business days (threshold: 2.0 business days)
Exceeded by 16.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jul 31, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03316618 Expenses Open 1 $0.00 Jul 31, 6:53 PM
WL-03316619 Expenses Open 1 $0.00 Jul 31, 6:53 PM
WL-03316620 Expenses Open 1 $0.00 Jul 31, 6:53 PM
WL-03316621 Expenses Open 1 $0.00 Jul 31, 6:53 PM
WL-03316622 Expenses Open 1 $0.00 Jul 31, 6:53 PM
WL-03316623 Travel Open 10 $0.00 Jul 31, 6:53 PM
WL-03316626 Labor Open 2 $275.00 Jul 31, 6:58 PM
WL-03316627 Labor Open 1.5 $0.00 Jul 31, 6:58 PM
WL-03318652 Labor Open - $38.00 Aug 3, 3:11 PM

Details