Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314050 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 NewYork-Presbyterian Medical Group Queens - Breast Center - Flushing — 58-04 Main St, Flushing NY, 11355

Nov 10, 2025 → Sep 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (34 biz days early)
Active: 62 biz days
Paused: 146 biz days
🕐 Clock stopped: Tech Off Site (Sep 11, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 12, 2026
146 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Jun 12 → Aug 4, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 35 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Aug 4 → Sep 10, 2026
26 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 11, 2026
1 business day (counted)
Running total: 62 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 11, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 12 Ready for Release ⏸ Paused 146 —
Jun 12 → Aug 4 Scheduled ▶ Running 35 35
Aug 4 → Aug 4 Entered ▶ Running 0 35
Aug 4 → Sep 10 Scheduled ▶ Running 26 61
Sep 10 → Sep 11 Tech On Site ▶ Running 1 62
Dispatch 0.0d
Holding 146.9d (excluded)
Coordinators 62.3d
Field Work 0.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
146.9 days
Coordinators
62.3 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 11, 2026 (49 days early)
📅
208.2 days Total Age
⏱️
146.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
62.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 146.9 days stuck in "Ready for Release"
⏱️
Total Delay 62.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.9d
Scheduled
62.3d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2026 DMalloy - Reassigning from Andre to Vivian for the same date and time. Emailed customer with the FSE change.

irf9019@nyp.org


06/12/2026 DMalloy -email recieved from customer stating that Friday Sept 11, @ 9am works for us. replied advising that 2 days would be needed for the 6 devices. Dispatching for Thursday, September 10, 2026, to Friday, September 11, 2026, at 9:00am. Will update if 9/10 does not work for the cst.  

irf9019@nyp.org


06/11/2026 Rbailey - Called 718.670.1836 to speak with Irene as we rcvd email that the location should be 58-04 Main Street. Updated Address. NA Left VM for FU also replying to email that was sent


06/11/2026 Rbailey - Called 347.306.3798 number for Irene cell. NA No Name. Left VM for FU. Resending email for Visibility


06/04/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

vid9027@nyp.org

irf9019@nyp.org

🔧 Work Performed
EPIQ CVxi Ultrasound System - IP 108120589 - SN US924B0936
⚠️ Problem Description
EPIQ CVxi Ultrasound System - IP 108120589 - SN US924B0936
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314050
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 147.0 business days
👷
▶
3 Technician Assigned Jun 12, 10:50 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-10T04:00:00.000+0000, 2026-09-10T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 213d 22h
📅
Dispatch Scheduled by Deon Malloy Jun 12, 11:06 AM
Scheduled For: 2026-09-10T13:00:00.000+0000
🚨 36.0 business days
🆕
▶
4 Status: Entered Aug 4, 5:15 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-10T04:00:00.000+0000, 2026-09-10T00:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-10T13:00:00.000+0000
🚨 26.8 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 10, 4:34 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 36d 23h
🚗
Status: Tech Off Site by Vivian Hyde Sep 10, 9:10 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 35m
💵
▶
2 2x Expenses Added Sep 10, 9:32 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Sep 10, 10:06 PM
Type: Labor
Status: Open
Qty: 2, 1.5
✔️
Status: Completed by Vivian Hyde Sep 10, 10:20 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1h 10m
⏳ 2.2 business days
⏱️
Labor Added Sep 14, 5:55 PM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 17, 10:55 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 12h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 18m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Scheduled
Duration: 26.3 business days (threshold: 2.0 business days)
Exceeded by 24.3 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 10, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03376941 Expenses Open 1 $0.00 Sep 10, 9:32 PM
WL-03376943 Travel Open 10 $0.00 Sep 10, 9:32 PM
WL-03376945 Expenses Open 1 $0.00 Sep 10, 9:33 PM
WL-03376998 Labor Open 2 $275.00 Sep 10, 10:06 PM
WL-03376999 Labor Open 1.5 $0.00 Sep 10, 10:06 PM
WL-03381392 Labor Open - $38.00 Sep 14, 5:55 PM

Details