📍 NewYork-Presbyterian Medical Group Queens - Breast Center - Flushing — 58-04 Main St, Flushing NY, 11355
Nov 10, 2025 → Present
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 43 biz days
Paused: 146 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 12, 2026
146 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Jun 12 → Aug 4, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 15, 2026
8 business days (counted)
Running total: 43 of ? biz days used
Created: Nov 10, 2025Today
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → Jun 12
Ready for Release
⏸ Paused
146
—
Jun 12 → Aug 4
Scheduled
▶ Running
35
35
Aug 4 → Aug 4
Entered
▶ Running
0
35
Aug 4 → Aug 15
Scheduled
▶ Running
8
43
Dispatch0.0d
Holding146.9d (excluded)
Coordinators36.0d
On Track
Dispatch
0.0 days
Holding(excluded from total)
146.9 days
Coordinators
36.0 days
Over SLA
Created: Nov 10, 2025
Due: Oct 30, 2026 (76 days left)
📅
189.9 daysTotal Age
⏱️
146.9d in Ready for ReleaseLongest Stage
🔄
3 transitionsStatus Changes
⚠️
34.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
0 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 277 days old
🚨
Primary Delay146.9 days stuck in "Ready for Release"
⏱️
Total Delay34.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.9d
Scheduled
36.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
08/04/2026 DMalloy - Reassigning from Andre to Vivian for the same date and time. Emailed customer with the FSE change.
irf9019@nyp.org
06/12/2026 DMalloy -email recieved from customer stating that Friday Sept 11, @ 9am works for us. replied advising that 2 days would be needed for the 6 devices. Dispatching for Thursday, September 10, 2026, to Friday, September 11, 2026, at 9:00am. Will update if 9/10 does not work for the cst.
irf9019@nyp.org
06/11/2026 Rbailey - Called 718.670.1836 to speak with Irene as we rcvd email that the location should be 58-04 Main Street. Updated Address. NA Left VM for FU also replying to email that was sent
06/11/2026 Rbailey - Called 347.306.3798 number for Irene cell. NA No Name. Left VM for FU. Resending email for Visibility
06/04/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit.
vid9027@nyp.org
irf9019@nyp.org
⚠️Problem Description
Affiniti 70 Ultrasound System - IP 78613887 - SN US219F0460
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Jun 11, 2026
06/11/2026 Rbailey - Called 718.670.1836 to speak with Irene as we rcvd email that the location should be 58-04 Main Street. Updated Address. NA Left VM for FU also replying to email that was sent
📅
WO-01314051 - Preventive Maintenance - DD: 10/30/2026 - - Ultrasound - Flushing - NewYork-Presbyterian Medical Group Queens - Breast Center - Flushing
Sep 10, 2026 9:00am – 11:00am
Work Order: WO-01314051
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13613094
Location: NewYork-Presbyterian Medical Group Queens - Breast Center - Flushing
Address: 58-04 Main St, Flushing, NY 11355
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US219F0460
Contact Na
Timeline
📋
Work Order Created Nov 10, 11:26 AM
Work Order:WO-01314051
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:40 AM