Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314052 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Flushing Comprehensive Breast Surgical Services — 5626 Main St, Flushing NY, 11355

Nov 10, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 43 biz days
Paused: 146 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 12, 2026
146 business days (not counted)
35d
▶ Clock Running
Status: Scheduled
Jun 12 → Aug 4, 2026
35 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Aug 4 → Aug 4, 2026
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 15, 2026
8 business days (counted)
Running total: 43 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 12 Ready for Release ⏸ Paused 146 —
Jun 12 → Aug 4 Scheduled ▶ Running 35 35
Aug 4 → Aug 4 Entered ▶ Running 0 35
Aug 4 → Aug 15 Scheduled ▶ Running 8 43
Dispatch 0.0d
Holding 146.9d (excluded)
Coordinators 36.0d
On Track
Dispatch
0.0 days
Holding (excluded from total)
146.9 days
Coordinators
36.0 days
Over SLA
Created: Nov 10, 2025 Due: Oct 30, 2026 (76 days left)
📅
189.9 days Total Age
⏱️
146.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
34.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Scheduled • 277 days old
🚨
Primary Delay 146.9 days stuck in "Ready for Release"
⏱️
Total Delay 34.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.9d
Scheduled
36.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2026 DMalloy - Reassigning from Andre to Vivian for the same date and time. Emailed customer with the FSE change.

irf9019@nyp.org


06/12/2026 DMalloy -email recieved from customer stating that Friday Sept 11, @ 9am works for us. replied advising that 2 days would be needed for the 6 devices. Dispatching for Thursday, September 10, 2026, to Friday, September 11, 2026, at 9:00am. Will update if 9/10 does not work for the cst.  

irf9019@nyp.org


06/11/2026 Rbailey - Called 718.670.1836 to speak with Irene as we rcvd email that the location should be 58-04 Main Street. Updated Address. NA Left VM for FU also replying to email that was sent


06/11/2026 Rbailey - Called 347.306.3798 number for Irene cell. NA No Name. Left VM for FU. Resending email for Visibility


06/04/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

vid9027@nyp.org

irf9019@nyp.org

⚠️ Problem Description
Transducer, X8-2t - IP 115342562 - SN F0H6H1
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314052
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 147.0 business days
📅
▶
4 Dispatch Scheduled Jun 12, 11:57 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Andre Samuda
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 213d 23h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-10T13:00:00.000+0000
🚨 36.0 business days
🆕
▶
3 Status: Entered Aug 4, 5:24 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Vivian Hyde
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-10T04:00:00.000+0000, 2026-09-10T00:00:00.000+0000, 2026-09-10T13:00:00.000+0000

Bottlenecks

Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 10, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details