Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314056 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Capital Cardiology Associates — 5801 Allentown Rd, Camp Springs MD, 20746

Nov 10, 2025 → Aug 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 8, 2026
✓ SLA Met (20 biz days early)
Active: 30 biz days
Paused: 155 biz days
🕐 Clock stopped: Completed (Aug 10, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸155d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 26, 2026
155 business days (not counted)
30d
▶ Clock Running
Status: Scheduled
Jun 26 → Aug 10, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 10 → Aug 10, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 26 Ready for Release ⏸ Paused 155 —
Jun 26 → Aug 10 Scheduled ▶ Running 30 30
Aug 10 → Aug 10 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Holding 155.9d (excluded)
Coordinators 31.0d
Field Work 1.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
155.9 days
Coordinators
31.0 days
Over SLA
Field Work
1.1 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Sep 8, 2026 Completed: Aug 10, 2026 (29 days early)
📅
185.9 days Total Age
⏱️
155.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
31.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 155.9 days stuck in "Ready for Release"
⏱️
Total Delay 31.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
155.9d
Scheduled
31.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.9d / 2.0d SLA
Closed
3.3d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
07e-Partial Project
0.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/05/2026 ARuby - Called (609) 576-0008 for Lauren Brooks asked to move this to 8:30a. She confirmed. I sent an email after advising that after closer review, Allan will be onsite closer to 9am and asked if that will work. Updated scheduled time to 9am


06/26/2026 ARuby - Called (609) 576-0008 for Lauren Brooks VM/LM Lauren called me back and confirmed her email is lbrooks@capitolcardiology.com (updated contact) She confirmed to schedule Aug 10@8am. Sent confirmation email to lbrooks@capitolcardiology.com


06/24/2026 ALuman - sent another email to Lauren proposing

Aug 11th @12:30

Aug 24th or 25th anytime 8am-4p

Aug 31st 8a-4p

06/19/2026 ALuman - sent follow up email to Lauren to propose any of the following dates:

Aug 11th @12:30

Aug 24th or 25th anytime 8am-4p

Aug 31st 8a-4p


06/03/2026 ARuby - Sent Lauren an email with available dates for Mondays or Tuesdays available in August.

06/03/2026 ALuman - called Lauren Brooks 240.500.0316 and confirmed device onsite. Schedule for Monday or Tuesday. confirmed email address is lbrooks@capitolcardiology.org. sending email and looping in planner to schedule

05/29/2026 DMalloy - Called 240.500.0316 for Lauren Brooks. No answer. Lefta VM for a Call back. Last email was returned undeliverable. Will look for a new email before resending the proposal email. 


05/27/2026 ARuby - Rcvd call from Carrie Krell. She advised the device is not at her location. (There are about 600 sites) she says the POC for this device is Lauren Brooks 240-500-0316. She said to inform her that this is Sharon's machine. lbrooks@capitalcardiology.org. Sent email to Lauren.


05/15/2026 ARuby - Carrie Krell (443) 889-9189 VM/LM sent first contact email to ckrell@capitolcardiology.com

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 120260539 - SN US825F1057
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314056
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 156.0 business days
👷
▶
3 Technician Assigned Jun 26, 10:35 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-10T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 227d 21h
🚨 28.0 business days
📅
Dispatch Scheduled by Autumn Ruby Aug 5, 11:40 AM
Scheduled For: 2026-08-10T13:00:00.000+0000
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Aug 10, 9:03 AM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
🚗
Travel Added Aug 10, 10:03 AM
Type: Travel
Status: Open
Qty: 86
⏱️
▶
2 Labor Added Aug 10, 10:30 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 27m, 0m
💵
2x Expenses Added Aug 10, 5:21 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Allan Klus Aug 10, 5:30 PM
From: Tech Off Site
To: Closed
Duration in Previous: 6h 59m
⏱️
Labor Added Aug 11, 7:04 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Aug 13, 10:22 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Timothy Amburgey
From: Ready to Bill
To: Billing Review
Duration in Previous: 3m
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 13, 10:32 AM
From: Billing Review
To: 07e-Partial Project
Duration in Previous: 6m
📄
Status: Ready to Bill by Timothy Amburgey Aug 13, 4:48 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 16m
💰
Status: Invoiced by Josh Longway Aug 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 11m

Bottlenecks

Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Aug 10, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03327714 Labor Open 2 $0.00 Aug 10, 9:04 AM
WL-03327750 Travel Open 86 $0.00 Aug 10, 10:03 AM
WL-03327786 Labor Open 1.5 $275.00 Aug 10, 10:30 AM
WL-03328672 Expenses Open 1 $0.00 Aug 10, 5:21 PM
WL-03328673 Expenses Open 1 $0.00 Aug 10, 5:21 PM
WL-03329244 Labor Open - $38.00 Aug 11, 7:04 AM

Details