Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314071 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Weirton Medical Center — 601 Colliers Way, Weirton WV, 26062

Nov 10, 2025 → Present

🟢 On Track

PC

SLA Clock

Per client agreement · Target: Nov 30, 2026

70 biz days remaining

Active: 8 biz days

Paused: 181 biz days

▶ Clock Running

Status: Created

Nov 10 → Nov 10, 2025

0 business days (counted)

Running total: 0 of ? biz days used

⏸181d

⏸ Clock Paused

Status: Ready for Release

Nov 10 → Aug 4, 2026

181 business days (not counted)

▶ Clock Running

Status: Scheduled

Aug 4 → Aug 15, 2026

8 business days (counted)

Running total: 8 of ? biz days used

Created: Nov 10, 2025 Today

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Nov 10 → Nov 10	Created	▶ Running	0	0
Nov 10 → Aug 4	Ready for Release	⏸ Paused	181	—
Aug 4 → Aug 15	Scheduled	▶ Running	8	8

Dispatch 0.0d

Holding 181.9d (excluded)

On Track

Dispatch
0.0 days

Holding (excluded from total)
181.9 days

Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)

📅

189.9 days Total Age

⏱️

181.9d in Ready for Release Longest Stage

🔄

2 transitions Status Changes

✅

On time Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

0 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

On Track

Scheduled • 277 days old

🚨

Primary Delay 181.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Release

181.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2026 HWilliams - Received email from Suzanne confirming 10/6/26 @ 2pm for PM. Replied and dispatched to FSE Scout. suzanne.tennant@wvumedicine.org

07/31/2026 Rbailey - Called 304.797.6653 Spoke with Julie in Echo. She said that Suzanne would be the POC but she has been OOO. She will be back on Monday. Left Message and resending email for Visibility

07/28/2026 HWilliams - Called 304-797-6653, VM/LM. FU with email suzanne.tennant@wvumedicine.org

07/01/2026 ARoosa - Sent 1st attempt email to Suzzanne Tennant

⚠️ Problem Description

                        Affiniti 70 Ultrasound System - IP 71598555 - SN US717F1180                    

📞 Call Description

                        PM - Contract - BG Required PM                    

Timeline

📋

Work Order Created Nov 10, 11:26 AM

Work Order: WO-01314071

Type: Preventive Maintenance

Priority: PC

✅

Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM

From: Entered

To: Ready for Release

Duration in Previous: 16m

🚨 182.0 business days

👷

▶

3 Technician Assigned Aug 4, 5:41 PM

Technician Assigned → Dispatch Scheduled → Status: Scheduled

📅

Dispatch Scheduled by Heather Williams

Scheduled For: 2026-10-06T18:00:00.000+0000

🗓️

Status: Scheduled by Heather Williams

From: Ready for Release

To: Scheduled

Duration in Previous: 267d 4h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Scheduled

Priority

PC

Type

Preventive Maintenance

Branch

ERLA - PROD

Technician

Scout Miller

Scheduled

Oct 6, 2:00 PM

Created

Nov 10, 11:26 AM

Invoice #

N/A