Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314071 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Weirton Medical Center — 601 Colliers Way, Weirton WV, 26062

Nov 10, 2025 → Oct 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (35 biz days early)
Active: 44 biz days
Paused: 181 biz days
🕐 Clock stopped: Completed (Oct 6, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸181d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 4, 2026
181 business days (not counted)
44d
▶ Clock Running
Status: Scheduled
Aug 4 → Oct 6, 2026
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 6, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 4 Ready for Release ⏸ Paused 181 —
Aug 4 → Oct 6 Scheduled ▶ Running 44 44
Oct 6 → Oct 6 Tech On Site ▶ Running 0 44
Dispatch 0.0d
Holding 181.9d (excluded)
Coordinators 44.3d
Field Work 3.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
181.9 days
Coordinators
44.3 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 9, 2026 (52 days early)
📅
228.9 days Total Age
⏱️
181.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
46.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 181.9 days stuck in "Ready for Release"
⏱️
Total Delay 46.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
181.9d
Scheduled
44.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/04/2026 HWilliams - Received email from Suzanne confirming 10/6/26 @ 2pm for PM. Replied and dispatched to FSE Scout. suzanne.tennant@wvumedicine.org


07/31/2026 Rbailey - Called 304.797.6653 Spoke with Julie in Echo. She said that Suzanne would be the POC but she has been OOO. She will be back on Monday. Left Message and resending email for Visibility


07/28/2026 HWilliams - Called 304-797-6653, VM/LM. FU with email suzanne.tennant@wvumedicine.org


07/01/2026 ARoosa - Sent 1st attempt email to Suzzanne Tennant

🔧 Work Performed
FSE performed precheck of all functions before starting PM. Cleaned filters and track ball. Vacuumed exterior and interior of unit. Checked Batteries. Completed PM per Field Service Manual. FSE completed PM and all Tests Per Field Service Manual. Unit passed all tests including Electrical Safety and Transducer Tests. FSE will upload all required documents. Unit is returned to service.
🔍 Technician Findings
Unit passed all required tests and was returned to use.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 71598555 - SN US717F1180
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314071
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 182.0 business days
👷
▶
3 Technician Assigned Aug 4, 5:41 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Heather Williams
Scheduled For: 2026-10-06T18:00:00.000+0000
🗓️
Status: Scheduled by Heather Williams
From: Ready for Release
To: Scheduled
Duration in Previous: 267d 4h
🚨 44.8 business days
🔧
Status: Tech On Site by Scout Miller Oct 6, 7:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 63d 1h
⏱️
5x Labor Added Oct 6, 7:23 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 2, 82, 81
⏱️
Labor Added Oct 6, 7:33 PM
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Scout Miller Oct 6, 7:39 PM
From: Tech On Site
To: Completed
Duration in Previous: 27m
⏳ 3.5 business days
💵
Expenses Added Oct 9, 3:25 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Scout Miller Oct 9, 3:54 PM
From: Completed
To: Closed
Duration in Previous: 2d 20h
⏳ 1.0 business days
⏱️
Labor Added Oct 12, 10:02 AM
Type: Labor
Status: Open
Qty: N/A
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 14, 9:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 15, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 7h
💰
Status: Invoiced by Josh Longway Oct 16, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m

Bottlenecks

Scheduled
Duration: 44.3 business days (threshold: 2.0 business days)
Exceeded by 42.3 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Scout Miller
Scheduled
Oct 6, 2:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03416572 Labor Open 1.5 $0.00 Oct 6, 7:23 PM
WL-03416573 Labor Open 2 $275.00 Oct 6, 7:23 PM
WL-03416574 Labor Open 1.5 $0.00 Oct 6, 7:23 PM
WL-03416575 Travel Open 82 $0.00 Oct 6, 7:23 PM
WL-03416576 Travel Open 81 $0.00 Oct 6, 7:23 PM
WL-03416592 Labor Open 2 $0.00 Oct 6, 7:33 PM
WL-03421789 Expenses Open 1 $0.00 Oct 9, 3:25 PM
WL-03423906 Labor Open - $38.00 Oct 12, 10:02 AM

Details