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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314073 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Tanner Medical Center Villa Rica — 601 Dallas Hwy, Villa Rica GA, 30180

Nov 10, 2025 → Jul 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (56 biz days early)
Active: 30 biz days
Paused: 135 biz days
🕐 Clock stopped: Completed (Jul 13, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸135d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 28, 2026
135 business days (not counted)
30d
▶ Clock Running
Status: Scheduled
May 28 → Jul 13, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jul 13 → Jul 13, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Nov 10, 2025 Completed: Jul 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 28 Ready for Release ⏸ Paused 135 —
May 28 → Jul 13 Scheduled ▶ Running 30 30
Jul 13 → Jul 13 Tech On Site ▶ Running 0 30
Dispatch 0.0d
Holding 135.9d (excluded)
Coordinators 31.0d
Field Work 1.0d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
135.9 days
Coordinators
31.0 days
Over SLA
Field Work
1.0 days
Billing
1.2 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: Jul 13, 2026 (79 days early)
📅
165.9 days Total Age
⏱️
135.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
30.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 277 days old
🚨
Primary Delay 135.9 days stuck in "Ready for Release"
⏱️
Total Delay 30.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
135.9d
Scheduled
31.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/02/2026 Rharris called (770) 812-8141 left VM with Laurie Horton asking if we could move the PM up to 7/6 sent F/U email stating same


07/01/2026 Rharris: Called (770) 812-8141 left VM with Laurie Horton asking if we could move the PM up to 7/6 sent F/U email stating same. 


05/28/2026 Rharris: Received Email from lhorton@tanner.org for POC confirming Onsite 7/13 at 9am. Scheduling Bruce for the same.


05/27/2026 Rharris: Left VM for Laurie Horton @ 770-812-8141 Followed up with Email to lhorton@tanner.org


05/26/2026 Rharris Sent 2nd attempt email to Laurie Horton: lhorton@tanner.org proposing Bruce onsite 7/13 or 7/14.


5/20/2026 Rharris: Sent 1st attempt email to Laurie Horton: lhorton@tanner.org proposing Bruce onsite 7/13 or 7/14.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 105991605 - SN US823B1615
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314073
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 135.9 business days
👷
▶
3 Technician Assigned May 28, 8:32 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-07-13T13:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Release
To: Scheduled
Duration in Previous: 198d 19h
🚨 31.0 business days
🔧
Status: Tech On Site by Bruce Ballard Jul 13, 9:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 46d 1h
⏱️
▶
3 5x Labor Added Jul 13, 7:48 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site
To: Completed
Duration in Previous: 10h 6m
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
⏱️
▶
2 Labor Added Jul 15, 12:56 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jul 16, 6:17 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
💰
Status: Invoiced by Josh Longway Jul 17, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 9h 42m

Bottlenecks

Scheduled
Duration: 31.0 business days (threshold: 2.0 business days)
Exceeded by 29.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Jul 13, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03292473 Labor Open 1 $0.00 Jul 13, 7:48 PM
WL-03292474 Labor Open 2 $275.00 Jul 13, 7:48 PM
WL-03292475 Labor Open 1 $0.00 Jul 13, 7:48 PM
WL-03292476 Travel Open 29 $0.00 Jul 13, 7:48 PM
WL-03292477 Travel Open 28 $0.00 Jul 13, 7:48 PM
WL-03294794 Labor Open - $38.00 Jul 15, 12:56 PM

Details