Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314074 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Tanner Medical Center Villa Rica — 601 Dallas Hwy, Villa Rica GA, 30180

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 16 biz days
Paused: 173 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 23, 2026
173 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 23 → Jul 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Jul 23 → Aug 15, 2026
16 business days (counted)
Running total: 16 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 23 Ready for Release ⏸ Paused 173 —
Jul 23 → Jul 23 Ready for Scheduling ▶ Running 0 0
Jul 23 → Aug 15 Scheduled ▶ Running 16 16
Dispatch 0.0d
Holding 173.9d (excluded)
Coordinators 0.3d
On Track
Dispatch
0.0 days
Holding (excluded from total)
173.9 days
Coordinators
0.3 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
173.9d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Scheduled • 277 days old
🚨
Primary Delay 173.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
173.9d
Ready for Scheduling
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/23/2026 Rharris: Dispatched to Bruce for 9/14 at 11am

07/23/2026 YEspino Called 770-812-8141 to speak to Laurie over the pm in question. Was able to speak to laurie and was able to confirm both devices connect to Tanner medical system (EPIQ 7C Ultrasound System - SN USD16B1119) & Transducer, X8-2t - SN F0H10Z. Work orders:WO-01314074 & WO-01314279. She confirmed the date of 09/14 for us to be onsite. Will advise planner to so she can schedule out. Will also be sending out a confirmation email .

07/20/2026: Rharris: called left Voicemail regarding proposed dates of 09/14 or 09/15 sent on 7/10 and set F/U email to Laurie Horton at lhorton@tanner.org

07/10/2026 Rharris: Sent email to lhorton@tanner.org proposing FSE onsite 9/14 or 9/15 

⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 71080877 - SN USD16B1119
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314074
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 174.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Jul 23, 2:18 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 255d 1h
👷
▶
3 Technician Assigned Jul 23, 4:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-09-14T15:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 39m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 14, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details