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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314074 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Tanner Medical Center Villa Rica — 601 Dallas Hwy, Villa Rica GA, 30180

Nov 10, 2025 → Sep 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (51 biz days early)
Active: 36 biz days
Paused: 173 biz days
🕐 Clock stopped: Completed (Sep 14, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸173d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jul 23, 2026
173 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jul 23 → Jul 23, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Jul 23 → Sep 14, 2026
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 14 → Sep 14, 2026
0 business days (counted)
Running total: 36 of ? biz days used
Created: Nov 10, 2025 Completed: Sep 14, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jul 23 Ready for Release ⏸ Paused 173 —
Jul 23 → Jul 23 Ready for Scheduling ▶ Running 0 0
Jul 23 → Sep 14 Scheduled ▶ Running 36 36
Sep 14 → Sep 14 Tech On Site ▶ Running 0 36
Dispatch 0.0d
Holding 173.9d (excluded)
Coordinators 36.7d
Field Work 1.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
173.9 days
Coordinators
36.7 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Sep 14, 2026 (77 days early)
📅
209.9 days Total Age
⏱️
173.9d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
36.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 173.9 days stuck in "Ready for Release"
⏱️
Total Delay 36.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
173.9d
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
36.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

07/23/2026 Rharris: Dispatched to Bruce for 9/14 at 11am

07/23/2026 YEspino Called 770-812-8141 to speak to Laurie over the pm in question. Was able to speak to laurie and was able to confirm both devices connect to Tanner medical system (EPIQ 7C Ultrasound System - SN USD16B1119) & Transducer, X8-2t - SN F0H10Z. Work orders:WO-01314074 & WO-01314279. She confirmed the date of 09/14 for us to be onsite. Will advise planner to so she can schedule out. Will also be sending out a confirmation email .

07/20/2026: Rharris: called left Voicemail regarding proposed dates of 09/14 or 09/15 sent on 7/10 and set F/U email to Laurie Horton at lhorton@tanner.org

07/10/2026 Rharris: Sent email to lhorton@tanner.org proposing FSE onsite 9/14 or 9/15 

🔧 Work Performed
PM Implemented
🔍 Technician Findings
PM Implemented
⚠️ Problem Description
EPIQ 7C Ultrasound System - IP 71080877 - SN USD16B1119
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314074
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 174.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Jul 23, 2:18 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 255d 1h
👷
▶
3 Technician Assigned Jul 23, 4:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rhonda Harris
Scheduled For: 2026-09-14T15:00:00.000+0000
🗓️
Status: Scheduled by Rhonda Harris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2h 39m
🚨 36.9 business days
🔧
Status: Tech On Site by Bruce Ballard Sep 14, 9:48 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 52d 16h
⏱️
▶
2 3x Labor Added Sep 14, 7:26 PM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 29, 28
✔️
▶
2 Status: Completed Sep 14, 7:35 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.5 business days
⏱️
▶
2 Labor Added Sep 17, 11:22 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
📄
Status: Ready to Bill by Timothy Amburgey Sep 17, 4:14 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 50m
💰
Status: Invoiced by Josh Longway Sep 18, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 46m

Bottlenecks

Scheduled
Duration: 36.4 business days (threshold: 2.0 business days)
Exceeded by 34.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Sep 14, 11:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03381579 Labor Open 1 $0.00 Sep 14, 7:26 PM
WL-03381580 Labor Open 2 $275.00 Sep 14, 7:26 PM
WL-03381581 Labor Open 1 $0.00 Sep 14, 7:26 PM
WL-03381588 Travel Open 29 $0.00 Sep 14, 7:28 PM
WL-03381589 Travel Open 28 $0.00 Sep 14, 7:28 PM
WL-03386399 Labor Open - $38.00 Sep 17, 11:22 AM

Details