Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314075 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Radnet Bay Parkway Ny — 6010 Bay Pkwy, BROOKLYN NY, 11204

Nov 10, 2025 → Sep 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (28 biz days early)
Active: 62 biz days
Paused: 152 biz days
🕐 Clock stopped: Tech Off Site (Sep 21, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 23, 2026
152 business days (not counted)
62d
▶ Clock Running
Status: Scheduled
Jun 23 → Sep 21, 2026
62 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 21 → Sep 21, 2026
0 business days (counted)
Running total: 62 of ? biz days used
Created: Nov 10, 2025 Tech Off Site: Sep 21, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 23 Ready for Release ⏸ Paused 152 —
Jun 23 → Sep 21 Scheduled ▶ Running 62 62
Sep 21 → Sep 21 Tech On Site ▶ Running 0 62
Dispatch 0.0d
Holding 152.9d (excluded)
Coordinators 62.2d
Field Work 0.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
152.9 days
Coordinators
62.2 days
Over SLA
Field Work
0.1 days
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Sep 21, 2026 (39 days early)
📅
214.9 days Total Age
⏱️
152.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
63.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 152.9 days stuck in "Ready for Release"
⏱️
Total Delay 63.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.9d
Scheduled
62.2d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
07e-Partial Project
0.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/28/2026 SRobinson- Created follow up WO as requested. (WO-01428491)

09/14/2026 DMalloy - Reminder Email sent to customer for next weeks appt.  

mosmolovsky@maimonidesmed.org


06/23/2026 DMalloy - Email received from customer advising to please schedule on any Monday 9am to 4pm OR Tuesday to Thursday after 4 30pm. Dispatched for FSE Vivian to complete on Monday, September 21, 2026, at 9:00am. Emailed a confirmation.  

mosmolovsky@maimo.org


06/23/2026 Rbailey - Called 718.283.7500 for the Maimonides Children's Hospital in Marina Signature. Asked for Peds Echo. Spoke with Girl and asked for Marina. Xfer'd to Ext 37272 NA Left VM resending email for Visibility

06/23/2026 Rbailey - Called 718.283.7272 for Marina. NA No Name on VM (ext 37272) Left VM for FU


06/19/2026 DMalloy - Called 718.283.7272 for Marina Osmolovsky. The line rang for a bit and then stopped. No answer and no option to leave a VM. Hung up. Will try calling back and will look for a alternate phone number for this POC.  


06/09/2026 DMalloy -First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

mosmolovsky@maimonidesmed.org

🔧 Work Performed
The scheduled date was on a holiday, and the place was not open for me to be able to work on the device.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 98537488 - SN US922B0278
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314075
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 153.0 business days
👷
▶
3 Technician Assigned Jun 23, 6:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-21T04:00:00.000+0000, 2026-09-21T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 5h
🚨 12.7 business days
📅
Dispatch Scheduled by Deon Malloy Jul 10, 9:41 AM
Scheduled For: 2026-09-21T13:00:00.000+0000
🚨 51.0 business days
🔧
Status: Tech On Site by Vivian Hyde Sep 21, 12:28 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 89d 18h
⏱️
▶
2 2x Labor Added Sep 21, 1:03 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 1
🚗
Travel Added Sep 21, 1:16 PM
Type: Travel
Status: Open
Qty: 20
🚗
▶
2 Status: Tech Off Site Sep 21, 1:33 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Vivian Hyde
From: Tech Off Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Vivian Hyde Sep 21, 1:38 PM
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 4.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 24, 11:13 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 21h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 4:03 PM
From: 07e-Partial Project, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4h 50m
⏳ 3.0 business days
🧾
Invoice Created Sep 28, 11:05 AM
Invoice Number: SM-273553

Bottlenecks

Scheduled
Duration: 62.2 business days (threshold: 2.0 business days)
Exceeded by 60.2 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 21, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
SM-273553

Work Details (5)

Name Type Status Qty Amount Date
WL-03392325 Labor Open 0.5 $0.00 Sep 21, 1:03 PM
WL-03392327 Travel Open 5 $0.00 Sep 21, 1:03 PM
WL-03392330 Labor Open 0.5 $0.00 Sep 21, 1:06 PM
WL-03392331 Labor Open 1 $0.00 Sep 21, 1:06 PM
WL-03392339 Travel Open 20 $0.00 Sep 21, 1:16 PM

Details