Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314075 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Radnet Bay Parkway Ny — 6010 Bay Pkwy, BROOKLYN NY, 11204

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
52 biz days remaining
Active: 37 biz days
Paused: 152 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸152d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 23, 2026
152 business days (not counted)
37d
▶ Clock Running
Status: Scheduled
Jun 23 → Aug 15, 2026
37 business days (counted)
Running total: 37 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 23 Ready for Release ⏸ Paused 152 —
Jun 23 → Aug 15 Scheduled ▶ Running 37 37
Dispatch 0.0d
Holding 152.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
152.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 (76 days left)
📅
189.9 days Total Age
⏱️
152.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Scheduled • 277 days old
🚨
Primary Delay 152.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
152.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/23/2026 DMalloy - Email received from customer advising to please schedule on any Monday 9am to 4pm OR Tuesday to Thursday after 4 30pm. Dispatched for FSE Vivian to complete on Monday, September 21, 2026, at 9:00am. Emailed a confirmation.  

mosmolovsky@maimo.org


06/23/2026 Rbailey - Called 718.283.7500 for the Maimonides Children's Hospital in Marina Signature. Asked for Peds Echo. Spoke with Girl and asked for Marina. Xfer'd to Ext 37272 NA Left VM resending email for Visibility

06/23/2026 Rbailey - Called 718.283.7272 for Marina. NA No Name on VM (ext 37272) Left VM for FU


06/19/2026 DMalloy - Called 718.283.7272 for Marina Osmolovsky. The line rang for a bit and then stopped. No answer and no option to leave a VM. Hung up. Will try calling back and will look for a alternate phone number for this POC.  


06/09/2026 DMalloy -First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

mosmolovsky@maimonidesmed.org

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 98537488 - SN US922B0278
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314075
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 153.0 business days
👷
▶
3 Technician Assigned Jun 23, 6:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-09-21T04:00:00.000+0000, 2026-09-21T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 225d 5h
🚨 12.7 business days
📅
Dispatch Scheduled by Deon Malloy Jul 10, 9:41 AM
Scheduled For: 2026-09-21T13:00:00.000+0000

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Sep 21, 9:00 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details