Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314076 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Triangle Vet Emergency Clinic — 608 Morreene Rd, DURHAM NC, 27705

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
70 biz days remaining
Active: 0 biz days
Paused: 189 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸189d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 15, 2026
189 business days (not counted)
Created: Nov 10, 2025 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 15 Ready for Release ⏸ Paused 189 —
Dispatch 0.0d
On Track
Dispatch
0.0 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (107 days left)
📅
189.9 days Total Age
⏱️
0.0d in Entered Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Ready for Release • 277 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/05/2026 Tholmes - called 919-489-0615; x7; Chris xfer to radiology; Chris stated they advised to send emails to admin and radiology. Will send f/u email to both. radiology@trianglevrh.com/ admin@trianglevrh.com


07/30/2026 ALuman - called 919-489-0615. Pressed opt 2 for Outpatient ULS service. Spoke w/ Autumn and she advised she smpoke with the team and they acknowledged receipt of our emails and will respond with dates of availability

07/28/2026 ALuman - sent follow up email to radiology@trianglevrh.com and admin@trianglevrh.co


07/22/2026 YEspino Called 919-489-0615 to verify the pm in question. Was able to speak to the operator named Autumn and she advised that the person in charge of the device in question was busy so i left a message to get passed on to them.


07/22/2026 YEspino Called 919-308-9779 to speak to Stephanie Bell to verify the pm in question. This number is for the admin dept, was advised that they do not check messages left on this number and gave the main number for the hospital 919-489-0615 to be better assisted. Will be sending a follow up email 


07/22/2026 YEspino Called 919-892-0124 to speak to Rudy over the pm in question. Was unable to speak to him so i left a message.


07/14/2026 YEspino Called 919-892-0124 to speak to Rudy Gorrin to verify the device in question. Was unable to speak to him or leave a message. will be sending a follow up email .


07/07/2026 ALuman - sent first attempt email to radiology@trianglevrh.com

⚠️ Problem Description
CX50 Ultrasound System - IP 94120079 - SN SGO2105101
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314076
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details