Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314076 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Triangle Vet Emergency Clinic — 608 Morreene Rd, DURHAM NC, 27705

Nov 10, 2025 → Oct 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (35 biz days early)
Active: 4 biz days
Paused: 221 biz days
🕐 Clock stopped: Completed (Oct 6, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸221d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Sep 30, 2026
221 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 6, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 6, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 6, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Sep 30 Ready for Release ⏸ Paused 221 —
Sep 30 → Oct 6 Scheduled ▶ Running 4 4
Oct 6 → Oct 6 Tech On Site ▶ Running 0 4
Dispatch 0.0d
Holding 221.9d (excluded)
Coordinators 4.5d
Field Work 1.2d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
221.9 days
Coordinators
4.5 days
Over SLA
Field Work
1.2 days
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Nov 30, 2026 Completed: Oct 6, 2026 (55 days early)
📅
225.9 days Total Age
⏱️
221.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 345 days old
🚨
Primary Delay 221.9 days stuck in "Ready for Release"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
221.9d
Scheduled
4.5d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/28/2026 THolmes - rcvd vmail from Megan to confirm scheduled date. Sched 10/6 w FSE Patty.


09/24/2026 THolmes - called (919) 489-0615;x7 Tiana took a msg for Rudy(radiology) sent f/u email to radiology@trianglevrh.com ...

09/24/2026 THolmes - called (919) 489-0615;x7 call disconnected 


08/05/2026 Tholmes - called 919-489-0615; x7; Chris xfer to radiology; Chris stated they advised to send emails to admin and radiology. Will send f/u email to both. radiology@trianglevrh.com/ admin@trianglevrh.com


07/30/2026 ALuman - called 919-489-0615. Pressed opt 2 for Outpatient ULS service. Spoke w/ Autumn and she advised she smpoke with the team and they acknowledged receipt of our emails and will respond with dates of availability

07/28/2026 ALuman - sent follow up email to radiology@trianglevrh.com and admin@trianglevrh.co


07/22/2026 YEspino Called 919-489-0615 to verify the pm in question. Was able to speak to the operator named Autumn and she advised that the person in charge of the device in question was busy so i left a message to get passed on to them.


07/22/2026 YEspino Called 919-308-9779 to speak to Stephanie Bell to verify the pm in question. This number is for the admin dept, was advised that they do not check messages left on this number and gave the main number for the hospital 919-489-0615 to be better assisted. Will be sending a follow up email 


07/22/2026 YEspino Called 919-892-0124 to speak to Rudy over the pm in question. Was unable to speak to him so i left a message.


07/14/2026 YEspino Called 919-892-0124 to speak to Rudy Gorrin to verify the device in question. Was unable to speak to him or leave a message. will be sending a follow up email .


07/07/2026 ALuman - sent first attempt email to radiology@trianglevrh.com

🔧 Work Performed
Travel to site. Get to device. Performed ULS PM and T&V per instruction successfully.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
CX50 Ultrasound System - IP 94120079 - SN SGO2105101
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314076
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:43 AM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 222.0 business days
👷
▶
3 Technician Assigned Sep 30, 4:09 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by TaVon Holmes
Scheduled For: 2026-10-06T13:30:00.000+0000
🗓️
Status: Scheduled by TaVon Holmes
From: Ready for Release
To: Scheduled
Duration in Previous: 324d 3h
⏳ 5.0 business days
🔧
Status: Tech On Site by Patricia Gordon Oct 6, 10:18 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 18h
✔️
Status: Completed by Patricia Gordon Oct 6, 1:52 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 34m
⏱️
3x Labor Added Oct 6, 7:04 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 1.5, 124
🏁
Status: Closed by Patricia Gordon Oct 6, 7:44 PM
From: Completed
To: Closed
Duration in Previous: 5h 51m
⏱️
Labor Added Oct 7, 1:02 PM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 8, 9:34 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 13h
📄
Status: Ready to Bill by Timothy Amburgey Oct 8, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 0m
💰
Status: Invoiced by Josh Longway Oct 9, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Oct 6, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03416515 Labor Open 2.25 $0.00 Oct 6, 7:04 PM
WL-03416516 Labor Open 1.5 $275.00 Oct 6, 7:04 PM
WL-03416517 Travel Open 124 $0.00 Oct 6, 7:04 PM
WL-03417514 Labor Open - $38.00 Oct 7, 1:02 PM

Details