Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314080 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Zwanger & Pesiri Radiology - Lawrence — 625 Rockaway Tpke, Lawrence NY, 11559

Nov 10, 2025 → Jun 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (96 biz days early)
Active: 0 biz days
Paused: 146 biz days
🕐 Clock stopped: Canceled (Jun 12, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 12, 2026
146 business days (not counted)
Created: Nov 10, 2025 Canceled: Jun 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 12 Ready for Release ⏸ Paused 146 —
Dispatch 0.0d
Holding 146.9d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
146.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Jun 12, 2026 (140 days early)
📅
146.9 days Total Age
⏱️
146.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 345 days old
🚨
Primary Delay 146.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Customer will not schedule until closer to Month due
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 106072864 - SN US823F1425
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314080
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 147.0 business days
🚫
Status: Canceled by Mandy Newman Jun 12, 10:31 AM
From: Ready for Release
To: Canceled
Duration in Previous: 213d 21h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details