Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314083 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 New York Presbyterian Hospital- 165th St — 627 W 165th St, New York NY, 10032

Nov 10, 2025 → Jun 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (96 biz days early)
Active: 0 biz days
Paused: 146 biz days
🕐 Clock stopped: Canceled (Jun 12, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 12, 2026
146 business days (not counted)
Created: Nov 10, 2025 Canceled: Jun 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Jun 12 Ready for Release ⏸ Paused 146 —
Dispatch 0.0d
Holding 146.9d (excluded)
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
146.9 days
Created: Nov 10, 2025 Due: Oct 30, 2026 Completed: Jun 12, 2026 (140 days early)
📅
146.9 days Total Age
⏱️
146.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 277 days old
🚨
Primary Delay 146.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
146.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/12/2026 RArnold - RTP per Stone

Per Rebecca she is checking with Stone to see if EMSAR should be doing ULS at this Location


06/05/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit. 

esv9003@nyp.org

her9009@nyp.org

bmhbiomed-mgt@nyp.org

⚠️ Problem Description
Transducer, X7-2t Compact (MTEE) RoHS - IP 92999004 - SN F023VK
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314083
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:40 AM
From: Entered
To: Ready for Release
Duration in Previous: 13m
🚨 147.0 business days
🚫
Status: Canceled by Rebecca Arnold Jun 12, 8:40 AM
From: Ready for Release
To: Canceled
Duration in Previous: 213d 20h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details