Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Oct 30, 2026
✓ SLA Met (96 biz days early)
🕐 Clock stopped: Canceled (Jun 12, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸146d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Jun 12, 2026
146 business days (not counted)
Created: Nov 10, 2025
Canceled: Jun 12, 2026
Show SLA Clock Detail (2 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Nov 10 → Nov 10 |
Created |
▶ Running
|
0 |
0 |
| Nov 10 → Jun 12 |
Ready for Release |
⏸ Paused
|
146 |
—
|
Holding
146.9d (excluded)
✓ SLA Met
Holding (excluded from total)
146.9 days
Created: Nov 10, 2025
Due: Oct 30, 2026
Completed: Jun 12, 2026 (140 days early)
⏱️
146.9d in Ready for Release
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
146.9 days stuck in "Ready for Release"
SLA vs Actual Time by Status
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
06/12/2026 RArnold - RTP per Stone
Per Rebecca she is checking with Stone to see if EMSAR should be doing ULS at this Location
06/05/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit.
esv9003@nyp.org
her9009@nyp.org
bmhbiomed-mgt@nyp.org
⚠️
Problem Description
EPIQ CVx Ultrasound System - IP 106200736 - SN US923B0064
📞
Call Description
PM - Contract - BG Required PM
Timeline
📋
Work Order:
WO-01314084
Type:
Preventive Maintenance
Priority:
PC
✅
From:
Entered
To:
Ready for Release
Duration in Previous:
13m
🚫
From:
Ready for Release
To:
Canceled
Duration in Previous:
214d 3h
Bottlenecks
✅ No bottlenecks detected
ℹ️ Work Order Details
Type
Preventive Maintenance