📍 ARMC City Campus — 1925 Pacific Ave, Atlantic City NJ, 08401
Nov 10, 2025 → Aug 20, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Aug 28, 2026
✓ SLA Met (6 biz days early)
Active: 66 biz days
Paused: 127 biz days
🕐 Clock stopped: Completed (Aug 20, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸127d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 15, 2026
127 business days (not counted)
66d
▶ Clock Running
Status: Scheduled
May 15 → Aug 20, 2026
66 business days (counted)
Running total: 66 of ? biz days used
Created: Nov 10, 2025Completed: Aug 20, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 10 → Nov 10
Created
▶ Running
0
0
Nov 10 → May 15
Ready for Release
⏸ Paused
127
—
May 15 → Aug 20
Scheduled
▶ Running
66
66
Dispatch0.0d
Holding127.9d (excluded)
Coordinators67.0d
Billing0.2d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
127.9 days
Coordinators
67.0 days
Over SLA
Billing
0.2 days
Created: Nov 10, 2025
Due: Aug 28, 2026 (55 days overdue)
📅
193.9 daysTotal Age
⏱️
127.9d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
66.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
L2 Review • 345 days old
🚨
Primary Delay127.9 days stuck in "Ready for Release"
⏱️
Total Delay66.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
127.9d
Scheduled
67.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
08/27/2026 TX- Technical Review Completed
08/13/2026 ARuby - Sent appointment reminder email to snapolitano@atlanticare.org & TKind@atlanticare.org.
08/04/2026 ARuby - Rcvd email from Steve confirming time. Updated scheduled time. Sent confirmation email.
08/04/2026 ARuby - Rcvd email from Steve Napolitanosnapolitano@atlanticare.org advising that this device is not located at 65 Jimmie Leeds, but is located at AtlantiCare Regional Medical Center - City Campus.1925 Pacific Avenue, Atlantic City, NJ 08401 Called Steve Napolitano 609-404-7334 Vm for Biomed. LM. Sent email to snapolitano@atlanticare.org asking for 8/20 @12:30p. Updated WO information.
05/15/2026 ARuby - Rcvd updated email from Kind, Tiffany <TKind@atlanticare.org> dispatching to Jason for Aug 20th
05/14/2026 ARuby - Received email from Kind, Tiffany TKind@atlanticare.org with her offering dates. There was an error in her email. Waiting for her to respond before dispatching.
🔧Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 119611703 - SN US825B1202
📞Call Description
PM - Warranty - BG Required PM
📋
0-0-0
Completed Aug 24, 2026
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
📧
Left Voicemail
Completed Aug 4, 2026
08/04/2026 ARuby - Called Steve Napolitano 609-404-7334 Vm for Biomed. LM. Sent email to snapolitano@atlanticare.org
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - AtlantiCare Regional Medical Center - Pomona, NJ - WO-13468155
Completed May 12, 2026
To: snapolitano@atlanticare.org
CC: central.scheduling@emsar.com; autumn.ruby@emsar.com; rickey.bailey@emsar.com
BCC:
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - AtlantiCare Regional Medical Center - Pomona, NJ - WO-13468155
Body:
Good afternoon Steve,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has part
📅
WO-01314086 - Preventive Maintenance - DD: 8/28/2026 - - Ultrasound - Atlantic City - ARMC City Campus
Aug 20, 2026 12:30pm – 2:30pm
Work Order: WO-01314086
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-13468155
Location: ARMC City Campus
Address: 1925 Pacific Ave, Atlantic City, NJ 08401
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US825B1202
Contact Name: Steve Napolitano
Contact Phone: 609-404-7334
Con
Timeline
📋
Work Order Created Nov 10, 11:26 AM
Work Order:WO-01314086
Type:Preventive Maintenance
Priority:PC
✅
Status: Ready for Release by Mandy NewmanNov 10, 11:42 AM