Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314087 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AtlantiCare Regional Medical Center — 65 W Jimmie Leeds Rd, Pomona NJ, 08240

Nov 10, 2025 → Present

🟢 On Track
PC
SLA Clock
Per client agreement · Target: Aug 28, 2026
9 biz days remaining
Active: 62 biz days
Paused: 127 biz days
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸127d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 15, 2026
127 business days (not counted)
62d
▶ Clock Running
Status: Scheduled
May 15 → Aug 15, 2026
62 business days (counted)
Running total: 62 of ? biz days used
Created: Nov 10, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 15 Ready for Release ⏸ Paused 127 —
May 15 → Aug 15 Scheduled ▶ Running 62 62
Dispatch 0.0d
Holding 127.9d (excluded)
On Track
Dispatch
0.0 days
Holding (excluded from total)
127.9 days
Created: Nov 10, 2025 Due: Aug 28, 2026 (13 days left)
📅
189.9 days Total Age
⏱️
127.9d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Scheduled • 277 days old
🚨
Primary Delay 127.9 days stuck in "Ready for Release"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
127.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/13/2026 ARuby - Sent appointment reminder email to snapolitano@atlanticare.org & TKind@atlanticare.org.


05/15/2026 ARuby - Rcvd updated email from Kind, Tiffany <TKind@atlanticare.org> dispatching for Aug 19th

05/14/2026 ARuby - Received email from Kind, Tiffany with her offering dates. There was an error in her email. Waiting for her to respond before dispatching.

⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119611699 - SN US825B1206
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314087
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 128.0 business days
👷
▶
3 Technician Assigned May 15, 10:36 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-19T12:00:00.000+0000, 2026-08-19T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 185d 21h

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Scheduled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 19, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Details