Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314087 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AtlantiCare Regional Medical Center — 65 W Jimmie Leeds Rd, Pomona NJ, 08240

Nov 10, 2025 → Aug 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 28, 2026
✓ SLA Met (7 biz days early)
Active: 65 biz days
Paused: 127 biz days
🕐 Clock stopped: Completed (Aug 19, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸127d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 15, 2026
127 business days (not counted)
65d
▶ Clock Running
Status: Scheduled
May 15 → Aug 19, 2026
65 business days (counted)
Running total: 65 of ? biz days used
Created: Nov 10, 2025 Completed: Aug 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 15 Ready for Release ⏸ Paused 127 —
May 15 → Aug 19 Scheduled ▶ Running 65 65
Dispatch 0.0d
Holding 127.9d (excluded)
Coordinators 66.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
127.9 days
Coordinators
66.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Nov 10, 2025 Due: Aug 28, 2026 Completed: Aug 19, 2026 (9 days early)
📅
192.9 days Total Age
⏱️
127.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
64.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 345 days old
🚨
Primary Delay 127.9 days stuck in "Ready for Release"
⏱️
Total Delay 64.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
127.9d
Scheduled
66.0d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/13/2026 ARuby - Sent appointment reminder email to snapolitano@atlanticare.org & TKind@atlanticare.org.


05/15/2026 ARuby - Rcvd updated email from Kind, Tiffany <TKind@atlanticare.org> dispatching for Aug 19th

05/14/2026 ARuby - Received email from Kind, Tiffany with her offering dates. There was an error in her email. Waiting for her to respond before dispatching.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 119611699 - SN US825B1206
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314087
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 128.0 business days
👷
▶
3 Technician Assigned May 15, 10:36 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-08-19T12:00:00.000+0000, 2026-08-19T13:30:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 185d 21h
🚨 66.0 business days
⏱️
▶
2 5x Labor Added Aug 19, 5:28 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 96d 6h, 0m
⏱️
Labor Added Aug 20, 9:10 AM
Type: Labor
Status: Open
Qty: N/A
📋
Status: 07e-Partial Project by Timothy Amburgey Aug 20, 9:16 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 45m
📄
Status: Ready to Bill by Timothy Amburgey Aug 20, 4:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 23m
💰
Status: Invoiced by Josh Longway Aug 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 20m

Bottlenecks

Scheduled
Duration: 66.0 business days (threshold: 2.0 business days)
Exceeded by 64.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Aug 19, 9:30 AM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03343197 Labor Open 3.25 $0.00 Aug 19, 5:28 PM
WL-03343198 Labor Open 1.5 $275.00 Aug 19, 5:28 PM
WL-03343199 Labor Open 1 $0.00 Aug 19, 5:28 PM
WL-03343200 Travel Open 123 $0.00 Aug 19, 5:28 PM
WL-03343201 Travel Open 125 $0.00 Aug 19, 5:28 PM
WL-03343878 Labor Open - $38.00 Aug 20, 9:10 AM

Details