Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314090 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 AtlantiCare Regional Medical Center — 65 W Jimmie Leeds Rd, Pomona NJ, 08240

Nov 10, 2025 → May 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2026
✓ SLA Met (94 biz days early)
Active: 0 biz days
Paused: 127 biz days
🕐 Clock stopped: Completed (May 15, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸127d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → May 15, 2026
127 business days (not counted)
▶ Clock Running
Status: Assigned
May 15 → May 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
May 15 → May 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Nov 10, 2025 Completed: May 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → May 15 Ready for Release ⏸ Paused 127 —
May 15 → May 15 Assigned ▶ Running 0 0
May 15 → May 15 Scheduled ▶ Running 0 0
Dispatch 0.0d
Holding 127.9d (excluded)
Coordinators 0.0d
Billing 5.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
127.9 days
Coordinators
0.0 days
Billing
5.0 days
Over SLA
Created: Nov 10, 2025 Due: Sep 30, 2026 Completed: May 15, 2026 (138 days early)
📅
127.9 days Total Age
⏱️
127.9d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 277 days old
🚨
Primary Delay 127.9 days stuck in "Ready for Release"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
127.9d
Assigned
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/15/2026 ARuby - Rcvd email from Steven with the signed EL.


05/14/2026 ARuby - Received email from Kind, Tiffany <TKind@atlanticare.org> saying this device was traded in. Created EL and sent to her and Steve to sign.


05/12/2026 ARuby - POC for this location is Steve Napolitano 609-404-7334 snapolitano@atlanticare.org per old WO I currently have Jason scheduled for, Sent email with device list 1st contact attempt to get devices confirmed.

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Transducer, X8-2t - IP 118894243 - SN B2GC8J
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314090
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 128.0 business days
👷
▶
5 Technician Assigned May 15, 1:33 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled → Status: Completed
👷
Status: Assigned by Autumn Ruby
From: Ready for Release
To: Assigned
Duration in Previous: 186d 0h
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-05-15T16:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Assigned
To: Scheduled
Duration in Previous: 2m
✔️
Status: Completed by Autumn Ruby
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏱️
Labor Added May 15, 1:40 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 18, 9:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
⏳ 4.5 business days
💰
Status: Invoiced by Josh Longway May 22, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 3d 18h

Bottlenecks

Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
May 15, 12:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03227987 Labor Open 0.016666666666667 $38.00 May 15, 1:40 PM

Details