Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01314094 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Inspira Medical Center Mullica Hill — 698 Mullica Hill Rd. LECC Bldg., 3rd fl Gen Vasc Surgery, Mullica Hill NJ, 08062

Nov 10, 2025 → Oct 15, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Nov 30, 2026
✓ SLA Met (29 biz days early)
Active: 51 biz days
Paused: 180 biz days
🕐 Clock stopped: Completed (Oct 15, 2026)
▶ Clock Running
Status: Created
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸180d
⏸ Clock Paused
Status: Ready for Release
Nov 10 → Aug 3, 2026
180 business days (not counted)
51d
▶ Clock Running
Status: Scheduled
Aug 3 → Oct 15, 2026
51 business days (counted)
Running total: 51 of ? biz days used
Created: Nov 10, 2025 Completed: Oct 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 10 → Nov 10 Created ▶ Running 0 0
Nov 10 → Aug 3 Ready for Release ⏸ Paused 180 —
Aug 3 → Oct 15 Scheduled ▶ Running 51 51
Dispatch 0.0d
Holding 180.9d (excluded)
Coordinators 52.0d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
180.9 days
Coordinators
52.0 days
Over SLA
Field Work
0.0 days
Created: Nov 10, 2025 Due: Nov 30, 2026 (39 days left)
📅
231.9 days Total Age
⏱️
180.9d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
50.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 345 days old
🚨
Primary Delay 180.9 days stuck in "Ready for Release"
⏱️
Total Delay 50.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
180.9d
Scheduled
52.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/09/2026 ARuby - Sent reminder email to Billie Jean Bourdon bourdonbj@ihn.org

08/03/2026 ARuby - Dispatching to Jason Yenser for 10/15 @ 1pm

08/03/2026 Rbailey - Rcvd email from Billie Jean Bourdon advising that October 15 at 1pm is good. Replying to Email and Advising Planner


07/30/2026 Rbailey - Called 856.508.1163 NA No Name but the Number is in Billie Jean signature. Left VM for FU


07/28/2026 Rbailey - Called 856.508.1163 NA Left VM for Billie Jean advising that I was resending email for Visibility to propose Oct 15


07/21/2026 ARuby - Rcvd email from Billie-Jean. She asked for a different date. I sent her new proposal dates


07/14/2026 Rbailey - Called 856.508.1163 for Billie Jean. NA No Name Left VM for FU. Resending email for visibility


06/30/2026 Rbailey - Sent 1st Attempt Email to Billie Jean Bourdon bourdonbj@ihn.org to propose Jason Yenser Oct 7 @ 1pm

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 82044153 - SN USN19C2204
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Nov 10, 11:26 AM
Work Order: WO-01314094
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Mandy Newman Nov 10, 11:42 AM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 181.0 business days
👷
▶
3 Technician Assigned Aug 3, 10:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-10-15T17:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 265d 22h
🚨 52.0 business days
⏱️
5x Labor Added Oct 15, 6:32 PM
Type: Labor, Travel
Status: Open
Qty: 3, 1.75, 3.5, 88, 119
✔️
▶
2 Status: Completed Oct 15, 7:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jason Yenser
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Oct 16, 4:22 PM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Oct 16, 4:31 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 26m

Bottlenecks

Scheduled
Duration: 52.0 business days (threshold: 2.0 business days)
Exceeded by 50.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Oct 15, 1:00 PM
Created
Nov 10, 11:26 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03430488 Labor Open 3 $0.00 Oct 15, 6:32 PM
WL-03430489 Labor Open 1.75 $275.00 Oct 15, 6:32 PM
WL-03430490 Labor Open 3.5 $0.00 Oct 15, 6:32 PM
WL-03430491 Travel Open 88 $0.00 Oct 15, 6:32 PM
WL-03430492 Travel Open 119 $0.00 Oct 15, 6:32 PM
WL-03432017 Labor Open - $38.00 Oct 16, 4:22 PM

Details